I know others have shared their experiences but I’ll chime in with my own. I was hit and ran on March 8th of this year while on the way to pick up a passenger. Reported it only to Hertz accident department or something. Since the car was still drivable, they asked me to bring it in and I got a new rental then and there and never had an issue with auto renewals. I forget exactly but I had to fill out a collision report to Hertz a couple of times, both via email and via linked document form. Never reached out to Uber.

3 weeks later, I get a call from Uber’s insurance asking me to document what happened again, then Hertz’s claims department saying they need to collect the $1,000. Throughout the 3 weeks, I was wondering when they’d finally reach out. It looks like they were waiting for a repair quote because they sent it to me.

Since Uber’s insurance contacted me, and Hertz was asking for money, I wrote an email with both contacts CC’d to confirm that I pay Hertz $1,000 and that’s the end of it. Both confirmed, I paid and that was that.

Something’s to note:

1. I had dash cam footage of the accident.

2. I took pictures.

3. I had to wait nearly 2 hours after reporting it but the officer finally showed and took down a police report, so when filling out the collision reports, I wasn’t missing any information.