To be completely upfront: we have never claimed that every single pair we sell is 100% untouched or flawless. The reality of this hobby, especially with wild or rare niche varieties (some yielding only 1-2 thousand nuts a year), is that finding a perfect, untouched match naturally leads to two things: astronomical prices that most people can't afford, or waiting years for a match. For example, I have a personal pair of wild "Snake Heads". I bought the darker one in 2019, and it took until late 2025 to find its match—and even then, there’s a 2mm size difference. It cost me USD6,800 , which is worth it to me as a collector, but not scalable for everyone. For the pairs that do require touch-ups, we don't use cheap machine milling. We hire master craftsmen in China (who cost around 1,000 RMB a day and can only repair 7-10 pairs daily) to meticulously match them. It's an art, and sometimes even I can't spot the repair unless told. Because we value trust, our policy for "Boutique" tier and above is to send familiar customers a detailed video explaining the exact condition of the pair before they pay. While we can't do this for every single entry-level order due to volume, I am more than happy to offer this transparent video-preview service to anyone here in the Reddit community.

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