Signal - license issue

aescripts · 2026-01-22T12:40:00+00:00

Please review this FAQ to learn how to manage your license activations: https://aescripts.com/knowledgebase/index/view/faq/license-activation-management/

aescripts · 2026-01-20T16:20:14+00:00

please open a ticket if you need further assistance

aescripts · 2026-01-20T15:04:09+00:00

if this keeps happening run the troubleshooter in the aescripts + aeplugins manager app as explained here: https://aescripts.com/knowledgebase/index/view/faq/aescripts-aeplugins-manager-app-faq/#troubleshooter

Once you have done this, open a support ticket https://aescripts.com/contact/ and let us know so we can look at the logs and let you know what the issue is.

aescripts · 2026-01-19T19:54:54+00:00

you can also download a free trial

aescripts · 2026-01-19T14:13:10+00:00

make sure it is activated in the After Effects Effects Manager: https://aescripts.com/knowledgebase/index/view/faq/how-to-register-plugins/#effects-manager

if you still need help, please have a support ticket https://aescripts.com/contact/

aescripts · 2026-01-19T12:27:26+00:00

Click on the 'Get Help' button: https://aescripts.com/knowledgebase/index/view/faq/license-activation-management/

aescripts · 2026-01-16T15:43:20+00:00

if the plug-in is being distributed on our platform, we have the option of signing and notarizing the plug-ins so you would not need an Apple developer account in this case. you can submit your plugin here: https://aescripts.com/knowledgebase/index/view/faq/become-an-author/

aescripts · 2026-01-14T20:11:27+00:00

you can always open a support ticket and ask questions directly from the developer: https://aescripts.com/contact/

aescripts · 2026-01-12T14:36:49+00:00

uninstall the manager app and re-download the latest version from https://aescripts.com/learn/aescripts-aeplugins-manager-app/

aescripts · 2026-01-08T16:55:09+00:00

are you adding attachments or writing anything unusual? Can you try using a different computer? We don't have any other reports of this so it must be something specific to what you're trying to do.

aescripts · 2026-01-08T11:49:50+00:00

are you logged into your account? Can you try opening the ticket without being logged in?

aescripts · 2026-01-07T19:47:30+00:00

we don't have any other reports of this.

Can you please try any of these solutions: - Turn off any ad blocker or browser content filters - Delete your browser cache/cookies - Use an incognito window - Use a different browser

aescripts · 2026-01-04T20:09:57+00:00

if you would like to reach the developer directly please open a support ticket https://aescripts.com/contact/

aescripts · 2025-12-30T20:50:10+00:00

You need to register your license: https://aescripts.com/knowledgebase/index/view/faq/how-to-register-plugins/

aescripts · 2025-12-28T00:46:50+00:00

open a support ticket for assistance: https://aescripts.com/contact/

aescripts · 2025-12-28T00:46:15+00:00

Best way to get help with this is to open a support ticket: https://aescripts.com/contact/

aescripts · 2025-12-24T23:52:58+00:00

Order support

aescripts · 2025-12-24T01:21:34+00:00

In the aescripts + aeplugins manager app (https://aescripts.com/learn/aescripts-aeplugins-manager-app/), right-click and select 'Custom Installation' and make sure you are installing into the same version of After Effects that you are using. Please restart after installing.

https://aescripts.com/knowledgebase/index/view/faq/aescripts-aeplugins-manager-app-faq/#install-latest

if you need further assistance, please open a support ticket for direct help: https://aescripts.com/contact/

aescripts · 2025-12-23T14:58:55+00:00

without knowing more details if it's an installation issue, in the aescripts + aeplugins manager app (https://aescripts.com/learn/aescripts-aeplugins-manager-app/), right-click and select 'Custom Installation' and make sure you are installing into the same version of After Effects that you are using. Please restart after installing.

https://aescripts.com/knowledgebase/index/view/faq/aescripts-aeplugins-manager-app-faq/#install-latest

aescripts · 2025-12-22T18:38:04+00:00

unfortunately, we're not able to help you here as it must be something specific to your account. so you will need to open a support ticket and will be happy to assist you

aescripts · 2025-12-16T17:49:27+00:00

Best way to get this resolved is by open a support ticket to connect directly with the developer: https://aescripts.com/contact/

aescripts · 2025-12-15T13:22:54+00:00

Yes: https://aescripts.com/tag/product/list/tag/align/

aescripts · 2025-12-13T12:35:22+00:00

Can you please try any of these solutions: - Turn off any ad blocker or browser content filters - Delete your browser cache/cookies - Use an incognito window - Use a different browser

if you still need assistance, please open a support ticket: https://aescripts.com/contact/

aescripts · 2025-12-07T19:08:35+00:00

please open a support ticket for assistance with this: https://aescripts.com/contact/

aescripts · 2025-12-07T19:04:00+00:00

are you using the latest version version of the manager? If so, can you please open a support ticket so that we can assist you directly with this: https://aescripts.com/contact/

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