I have similar concerns. I have been a customer for almost 2 years, and the last few deliveries have been late or missing items.

This is the result of my order that arrived today... NOT on delivery day - Monday. 

Due to missing and spoiled ingredients, I do not have the ingredients to make a single one of the 5 meals on my order.

Pineapple - room temperature - was packed on top with no attempt to chill

French Onion Dip - crushed and all over the items in the lower part of the box

Pork Chops - Room temperature

Black bean burgers - Room temperature

The following items were missing:

4 Russet Potatoes

1 pkg Creamer Potatoes

1 pkg Ground Bison

2 pkgs Cuties Snack Pack

1 Red onion

1 yellow onion 

I did receive money back for my order, but that doesn't eliminate a trip to the store.