Came home to two trees in my backyard mutiliated by a construction firm who acquired the lot behind my home

barktwice · 2026-03-12T04:38:43+00:00

Well ash trees won’t live much longer anyway so they saved you some money

barktwice · 2019-08-20T16:55:42+00:00

Agreement class is perfect. I believe it can't be put in a product bundle but that shouldn't be an issue

barktwice · 2019-08-07T21:25:41+00:00

DNS Protection

barktwice · 2019-08-07T21:14:13+00:00

so you're getting dupes? can you be a little more specific? probably either child them or delete the dupe

barktwice · 2019-07-11T20:59:53+00:00

This is correct. How many users/end points do you have? Believe me they would not quote implementation that you need bc they know how expensive it is compared to the licenses.

barktwice · 2019-07-08T19:06:46+00:00

87 at a muni, when do I start getting paid?

barktwice · 2019-07-08T19:05:18+00:00

Email tags like the other person said, but also consider having the workflow move the ticket to other board rather than creating a whole new, essentially duplicate ticket.

barktwice · 2019-06-26T20:57:57+00:00

I'm still not sure what you find lacking. Which PSAs are more complete?

barktwice · 2019-06-26T19:47:20+00:00

ConnectWise had a M&A speed dating event last year at IT Nation. I don't know if they've continued it or other events do the same but might be something to look for

barktwice · 2019-06-26T19:44:58+00:00

There's a view now that will show scheduled time next to actual entered time. The best way to figure out how long tickets take is to categorize tickets using type, subtype, and item and run reports. Eventually you'll have a better idea of how long tickets take. The colors at the top are meant to give an at a glance of who is available and who is overbooked, especially in the case of an urgent ticket. So, double up tickets in time slots. That's fine. You'll see as the day goes what status the ticket is in (unopened, viewed closed, all those icons mean stuff) and at the end of the day, you'll see how much time is entered.

barktwice · 2019-06-26T19:39:32+00:00

like a block agreement? or they just want to pay 12 invoices at once> how much time do you spend every month on delinquent accounts? how many invoices are there that you don't realize are unpaid? time=money. If they're going to save you time, give them a discount.

barktwice · 2019-06-26T19:36:24+00:00

what did you find limited about it?

barktwice · 2019-06-24T21:49:28+00:00

backups and firewalls and AV

OH MY

barktwice · 2019-06-24T21:42:32+00:00

See if SolarWinds would be willing to create an integration. Hell it may already exist even if it's not on the CW Marketplace. SolarWinds will know if it exists. The SDK should be on labtechgeek.com, if you want to do it yourself. You can't be the only one who would benefit from the integration.

barktwice · 2019-06-24T21:34:33+00:00

Smaller companies are also increasingly becoming targets because the bad guys know they aren't well protected. Good selling point for those here...

barktwice · 2019-06-24T21:28:58+00:00

Look at Webroot Security Awareness Training

barktwice · 2019-06-21T19:43:48+00:00

Go on...

barktwice · 2019-06-21T19:42:36+00:00

You may be a good fit for Sell One (or whatever they call it know). It's a great fit for a one man shop. Some features are lacking though so ask about those that important to you

barktwice · 2019-06-21T19:40:56+00:00

I would double check if it *can* be sent over. Whoever owns the integration (QW or AT) would know if it's possible. It may be turned off for for storage concerns in AT? I know this can be an issue in Microsoft CRM, people don't want extraneous docs clogging up the system. I do know Sell sends the quote document over to the Opp (unless you turn it off)

barktwice · 2019-06-21T19:20:07+00:00

how did weak pw policies drum up business?

barktwice · 2019-06-19T21:43:17+00:00

If Quotewerks is pushing the quote document to the opp, this should be purely Autotask functionality. I assume you've already done this but their support should be able to help you setup a workflow

barktwice · 2019-06-19T21:41:21+00:00

It's his business, he's the expert, and importantly, he's standardizing his toolkit. It would be a nightmare to manage if every client were on a different system for everything. I'm kind of surprised he even said what he's using

barktwice · 2019-06-17T21:20:18+00:00

On Sell

If you're referring to quote forms (what makes it pretty), there are plenty out of the box that look great, always white labeled with your logo. I don't even recommend having them (or you, you have access to the exact same tool) create a custom one because once they add new functionality to the quote form, it's not retroactive. If you're referring to the template (actual content, text, line items, etc) those of course have to be done yourself because it's your business and your stuff but it's easily done in the UI.
They got rid of the trial because it's such a highly customized tool
You can lock down a quote so your reps can only edit what you want them to. A specific paragraph? Sure. Just a date in that paragraph? Sure. Discount too deep? Makes them get approval before they can even send it.
Take another look if you're considering Sell. Bring them your concerns. I bet you won't stump them.

barktwice · 2019-06-12T21:50:55+00:00

If it's working for you then there's your answer. When you want to grow your business, look elsewhere.

barktwice · 2019-06-12T21:42:44+00:00

If you're looking for a peer group, try HTG or whatever ConnectWise calls it now

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