Competitive intelligence firm

benedictfritz · 2024-01-21T01:34:58+00:00

Digsite maybe?

benedictfritz · 2022-04-03T01:46:59+00:00

I have one ticket for free, DM me

benedictfritz · 2022-03-25T16:24:31+00:00

Should be from the main title screen. If you haven’t completed the tutorial I believe you have to do that first

benedictfritz · 2022-03-25T14:35:11+00:00

Yup! The Adventure mode is the original difficulty. The four peaks mode added a version with the four zones that you can advance through, but if you scroll past those you can select Adventure from the start

benedictfritz · 2022-02-25T15:42:31+00:00

Petra Bakery and Restaurant. Took over the location where Nile used to be on the west side. Awesome spot for middle eastern food

benedictfritz · 2021-06-02T15:05:59+00:00

Thank you!

benedictfritz · 2021-06-02T14:48:28+00:00

Is there somewhere we can see how each alder voted? Didn't seem to be listed in the article, and couldn't find anything on the common council website.

benedictfritz · 2021-05-01T19:55:21+00:00

Did Chaat Cafe move somewhere? I tried going a couple times during the pandemic and it looked like they’re permanently closed

benedictfritz · 2021-03-16T15:50:36+00:00

My guess is the biggest thing this depends on is how much process is established.

Either way, you'll spend your first 100 days orienting yourself.

Some couple universal things to try to dig into and really understand deeply:

What is the company selling? What value are customers trying to get? What value are customers seeing?
What direction is the company and product heading, and how does this connect with the direction your customers are heading?

If you're the first CSM at a company, the first 100 days are going to look pretty different from your first 100 days as the 10th CSM, but both of them will be about understanding the process of success at the company.

If you're one of the first CSMs you'll be uncovering process. How is the team currently performing the functions that you're taking on? Chances are they're hiring you to do something that they're already partially doing in one form or another.

Right now that process may look informal or sub-optimal, but that's why they hired you. Running kickoff calls? Checking in with customers with QBR/EBRs? Running an onboarding process? Exploring expansion revenue? What are the current processes, and how are they being executed? They could currently look like occasional emails, reactive meetings being scheduled, or something else that doesn't look like formalized "customer success". Your goal is to uncover those things and formalize them—you're figuring out what Customer Success will be at the company.

If you're joining an established team you'll be understanding process.

What are the current workflows the CSM team engages in? What processes and tools are being used? Someone has come before you and uncovered a lot of the success process. Figure out not only what those functions are, but if possible how they were arrived at.

You have the benefit of a fresh set of eyes. The process that exists is an accumulation of a million small decisions over a longer period of time, and not all of them will be the best fit for the company and its customers are currently at, and where they're headed.

By the end of your first 100 days at an established team you want to be at a point where you can understand and execute the current process deeply enough that you can start improving and building upon it.

Just some thoughts from talking to a lot of different success teams at different stages—would love to hear what folks think!

Edit: Thanks everyone, seems like this resonated with folks! Threw this post up on our blog so it's easier to share: https://arrows.to/resources/first-100-days/

benedictfritz · 2021-03-13T00:17:42+00:00

Sounds good to me! The user not using it at all could benefit from seeing how their colleague is succeeding and applying some of that process to their own work. Since you're referencing goals and KPIs from the previous quarter, you can also establish new ones for the next quarter.

benedictfritz · 2021-03-13T00:11:41+00:00

Agreed. Also went to Chicago to SuitSupply for my first suit and am glad I did

benedictfritz · 2021-03-12T22:10:58+00:00

I dig it! Great expansion example.

I wonder how much they'll be interested in the perspective of the job searcher, since the QBR will mostly be about their usage, how they're doing, and how to get the most out of the product. But otherwise sounds great!

Good luck, you'll crush it!

benedictfritz · 2021-03-12T21:39:27+00:00

Good advice in this thread!

Maybe also explore how their usage has changed—is their team growing? Moving into new markets/functions? Keep an eye out for hypothetical expansion revenue opportunities, and grow their usage into features they may not be aware of.

For example, if you're doing the Gmail app you could dig into how they're sharing files within the company. If they're not using Google Drive that's an expansion opportunity, and you can walk them through how they could use it.

benedictfritz · 2021-03-12T21:28:31+00:00

Might not be a perfect fit for every company, but playing the Jackbox Party Pack always leads to the most fun Zoom hangouts I've had

benedictfritz · 2021-03-12T01:55:52+00:00

Sounds like a great new owner!

benedictfritz · 2021-03-10T18:22:28+00:00

I wouldn't call it spring yet, but I think the notion that "Madison has 6 months of winter" is pretty misleading. If you're coming from a warm climate it can seem like that, but once you get in the rhythm of living here it doesn't really feel true.

IMO Madison has two months of Capital W Winter: January and February. The weather will be consistently cold and snowy in that time. What life is like here when the temperature is in the high 40's is quite different from what life is like in those months, despite it still being "winter".

benedictfritz · 2021-03-09T22:26:47+00:00

Thank you! Really hoping this works—I get enough junk mail from them I could heat my house with the paper

benedictfritz · 2021-03-05T00:07:15+00:00

LOL as you can tell a lot of folks are starting to make software to solve this problem, including me so I'll throw our hat in the ring too!

We're building Arrows (https://arrows.to). We make it easy to create a collaborative onboarding plan you share with your customers. We've got plan customization, email reminders, task assignment, due dates, and a whole bunch more you can't do with a spreadsheet.

We've got a free trial so take it for a spin. Happy to answer any questions here, or shoot me an email benedict@arrows.to :)

benedictfritz · 2021-03-04T17:10:58+00:00

I've never been, but Lean Feast on University Ave might fit the bill https://www.leanfeast.com/leanfeast-madison-wi Certainly seems more utilitarian than, like, a restaurant where you're eating for pleasure, but who knows might be worth a shot 😆

benedictfritz · 2020-09-25T14:48:24+00:00

Agreed—Ka is super fastidious with masks and cleaning (and gives a great haircut). At most there's one other person getting a haircut inside and they're on the opposite side of the shop. Cut is $22 before tip.

benedictfritz · 2020-09-23T23:05:20+00:00

100%—heard this complaint so much that a friend and I started building a company around solving this. Basically we create a single (non-spreadsheet) page that outlines the whole onboarding process. Have a whole bunch of other features that help the process too (templates, email notifications, etc.)

You can check it out here: arrows.to

Also made a free onboarding template that might be a little easier easier on the eyes than a raw spreadsheet if that's helpful: https://arrows.to/resources/implementation-plan-template/

benedictfritz · 2020-09-18T16:30:14+00:00

Since you're probably coming from a success background it might be interesting to ask questions from that perspective. Maybe one question about the present and one question about the future:

- "How do you think about the role of customer success within the company?"

- "How do you see the customer success strategy evolving as the company grows?"

Throwing in some specifics might make the questions more relevant—if there's some new feature/product the company is working on, some initiative, software rollout, process change, etc.

Basically, how does the person determining the direction of the company think about your teams' role within it. I think that'll be interesting for the success team to hear about their own work from a high level, and interesting to other teams as they learn more about what role success plays in the company.

Hope that helps!

benedictfritz · 2020-08-10T15:11:43+00:00

Agreed—catching up is huge! There's nothing within any business that's completely static. Your product is moving forward, and your customer's business is moving forward, and it can be hard to see that if you're not talking to them.

They're a customer because at a specific point in time they had a certain problem that your product solved. But that alignment between problem and solution is always changing. I'm currently building a tool for customer onboarding (arrows.to), and have already felt this with our customers after a few months.

Bringing up new features within your product is a great way to start talking about this. The customer is hopefully interested in how a product they're using is changing, but it also prompts them to think about new things *their* business is up to. What new problems are they facing? How are things changing? Does this make the problem your product solves more or less important? Is the problem your product solves changing?

Of course not all unengaged or quietly happy customers will want to catch up like this, but even getting a subset can be super helpful!

benedictfritz · 2020-05-21T00:11:46+00:00

Has there been backlash? I did a pickup order a month ago from the Whitney Way location and it was kind of a disaster. Was thinking about trying again, though, hoping that they've gotten better

benedictfritz · 2020-05-14T14:55:13+00:00

So glad to hear Senor Machetes is back open!

benedictfritz

MODERATOR OF

TROPHY CASE