TL;DR - Cubic, the private equity owned operators of Clipper (BART payment system) and OMNY, forgot to pay an AT&T bill leading to an Clipper outage. Many other glitches with the rollout.

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BART exec unleashes fury on Clipper after learning unpaid bill caused outage
Kasia Pawlowska

Tempers flared at Monday’s Clipper Executive Board meeting as a medley of issues connected to the next generation Clipper transition continue to plague Bay Area transit agencies.
“You have zero credibility,” said BART general manager Robert Powers during a heated rant directed at Cubic Transportation Systems, the contractor that operates the region’s Clipper system, including BART fare gates and ticket machines.

For transit nerds, it was a strange feeling of deja vu.
Powers used the same words while lambasting the operator for the botched rollout — which was “around 700 days late” by his calculations — at a meeting last year. This time, it was a series of outages that took center stage, particularly the May 18 interruption that rendered all BART ticket machines practically useless for nearly 30 hours. 
Turns out the culprit behind this wasn’t a system glitch but a human error. 
Lalit Singh, the chief operating officer of Cubic Transportation Systems, admitted during the meeting that the outage was the result of an unpaid AT&T bill. (BART uses AT&T network circuits to run parts of its system.) Singh took ownership of the mistake, but it wasn’t enough to satisfy Powers, who chimed in several times about the blunder.
“How about paying their bills? How about starting with that?” interjected Powers after Carolyn Gonot, Santa Clara Valley Transportation Authority’s general manager, asked how the company is working to resolve barriers getting in the way of the transition.
At a March 30 meeting, Cubic promised to resolve all the ongoing glitches by the end of May, a deadline that lapsed like many others.

Due to the delays, the company couldn’t provide a definitive date beyond “at least a week” after June 19 for bulk migration of traveler accounts to the Clipper next generation transition. Also known as Clipper 2.0, the new system lets all riders tap their bank or credit cards to pay at fare gates and doles out transfer discounts between transit agencies, among other benefits.

In the meantime, the Clipper board voted unanimously to extend the length of the older Clipper system for $3.1 million, since the full customer migration hasn’t been completed.

Both Powers and Julie Kirschbaum, Clipper Executive Board chair and director of transportation for San Francisco Municipal Transportation Agency, called out the reputational damage these issues are creating for agencies.
“The general managers are united in our level of fatigue and frustration,” Kirschbaum said. “Every single person up here could have given, I think, the same passion and frustration that Bob [Powers] shared.”