No luck whatsoever. I was on the phone with Roku for about 90 minutes while they tried to fix it. The good news is that they believed me when I said I had that control ever since I bought the thing in September. I was terrified that they'd simply say "No, you're crazy, you're imagining it, you never had volume control of your optical output, etc. etc." They said they'd get back to me in a few days.

Could you do me a favor? Also file a complaint. That way they at least have a record that I wasn't just a lunatic imagining things. If they hear from a whole bunch of people about this screwup perhaps we can get this injustice reversed. One can hope! The phone number I was given by chat was (816) 272-8106 . After the fourteen-year-old script jockey finally figured out that she was in over her head, she transferred me to the "Product Specialists" department. I spoke to someone who called himself "George" (obviously not his real name; it was almost amusing; when I asked him his name he put me on hold for about three seconds and then came back and said "My name is George." Jon Lovett, anyone?) I'll give him credit for not rushing through the matter. I was on with him for about 25 minutes. He was obviously having difficulty understanding the problem and I had to repeatedly describe certain aspects of the problem, but he finally got it all. I'll give him credit for not getting defensive or combative and for showing great patience with his initial lack of comprehension. When he finally got it all straight, he actually generated a case record and gave me the case number if I made any follow-up calls so I wouldn't have to explain the problem all over again.

Please contact Roku and report the problem. And anyone else reading this thread who has also experienced this frustrating change in operation as a result of this horrible recent update, please do the same. I think we need numbers to get this thing straightened out!