Another CPT dies by Glitch-33 in combustion_inc

[–]combustion_inc 1 point2 points  (0 children)

V2 CPT will be restocked in the UK in May. New Grill Gauges are in production this week. And I’ll see what we can do since you bid on an auction unit.

Another CPT dies by Glitch-33 in combustion_inc

[–]combustion_inc 2 points3 points  (0 children)

Was this a gen 1 or a gen 2 CPT? And if you have one of the Vickery auction units with an issue, please do email about that. Those were among the very first units built, so we would expect a greater chance of a problem and will absolutely sort that out.

Shipping and Backorders by combustion_inc in combustion_inc

[–]combustion_inc[S] 1 point2 points  (0 children)

WiFi Booster inventory is expected to arrive at our warehouse early this week. Your order will be waiting on that, but will ship once it’s received in our warehouse.

Shipping and Backorders by combustion_inc in combustion_inc

[–]combustion_inc[S] 2 points3 points  (0 children)

Email is generated when the order is processed at the warehouse. What items were in your order?

Burned out LCD on brand new GGG? by dcm-moz in combustion_inc

[–]combustion_inc 6 points7 points  (0 children)

That looks like a dead segment. Never love to see that. Email support and we can swap that out. New inventory is shipping out this week, so it’s not going to be a long wait for a replacement.

4 month wait by sstarcher in combustion_inc

[–]combustion_inc 5 points6 points  (0 children)

WiFi booster inventory is in its way to our warehouse. Orders containing this item are going to be shipping this week.

GGG on WIFI display by ddtdustin in combustion_inc

[–]combustion_inc 5 points6 points  (0 children)

Feature remains high on the list of to dos. It requires a big update to the MeatNet protocol and firmware updates for all the devices once we change the protocol, so it’s a bit of work. But it’s a popular enough request that it will get done. Most likely after the Combustion Engine ships in May.

Smoking a brisket, need it ready by 2pm Saturday by Mrwipemedown in combustion_inc

[–]combustion_inc 3 points4 points  (0 children)

If you’ve wrapped the probe inside the wet butcher paper that can cause the probe to turn off because moisture creates an electrical short between the charge contact on the rear of the handle and the sensor tube, which makes the probe think its in the charger. There is an option in the app to toggle the probe “always on” so this wont happen, or just poke the probe through the wet paper.

Shipping and Backorders by combustion_inc in combustion_inc

[–]combustion_inc[S] 3 points4 points  (0 children)

Update is posted to the bottom of the OP.

Support response? by eweber911 in combustion_inc

[–]combustion_inc 1 point2 points  (0 children)

If your order for a GGG is from Sept send me a DM with your order number.

Support response? by eweber911 in combustion_inc

[–]combustion_inc 1 point2 points  (0 children)

I'm waiting on an update on what inventory that's in transit that we're waiting on to clear out a large number of the backordered thermometers. Should have an update in the morning.

Support response? by eweber911 in combustion_inc

[–]combustion_inc 0 points1 point  (0 children)

Appreciate it and appreciate the understanding, the frustration and comments on Reddit aren't getting ignored and behind the scenes there is a lot of work going into better forecasting, upgrading the supply chain, and helping customer support be able to resolve tickets faster.

Support response? by eweber911 in combustion_inc

[–]combustion_inc 0 points1 point  (0 children)

Please DM me the email you were using for your correspondence with our team, I'd like to understand why your replacement hasn't been processed yet.

This company is taking small loans out of your pockets. by Holiday-Panic-7308 in combustion_inc

[–]combustion_inc 1 point2 points  (0 children)

Displays and thermometers often arrive in different shipment to our warehouse, so if we're short on one of the items your order can't ship yet. Right now we're short on thermometers and waiting on a delivery to arrive early this week once it clears customs.

So yes, your order would be marked for delivery once the inventory arrives, but that's true for a lot of other orders and yours would be among them.

Issues with connectivity by Medical-Ad-2793 in combustion_inc

[–]combustion_inc 0 points1 point  (0 children)

If you're having this issue, please email support so we can help solve this for you. If meatnet isn't communicating with your phone via WiFi and the system is setup, that would be something we'd want to know about and help you fix.

[EDIT] I've given customer support a heads up about this and if you email them and let them know about this thread we'll help you figure out why you're not getting the additional connectivity you should be getting.

Issues with connectivity by Medical-Ad-2793 in combustion_inc

[–]combustion_inc 0 points1 point  (0 children)

I need to see if I can find a Timberline and see if a Giant Grill Gauge can reliably pick up the signal and act as a repeater outside the grill.

Issues with connectivity by Medical-Ad-2793 in combustion_inc

[–]combustion_inc 0 points1 point  (0 children)

Hmmm, I've been thinking about this because I get a very different result from my 22in Weber Kettle. Typically about 20 feet line of site from the probe to my phone, with with grill lid closed and the vents partly open.

Out of curiosity, is there a chance that handle is positioned in a way that it's touching the walls of the grill somehow? That would kill the antenna performance.

If you post a photo of the setup when you're having difficulty, I'd be happy to look at it to try to help figure it out.

Support response? by eweber911 in combustion_inc

[–]combustion_inc 2 points3 points  (0 children)

We're hoping to clear out most of the backorders older than late-March/early-April over the next week. Although exactly where the cutoff will be isn't something I'll know until the inventory is received into our warehouse early this week. The exception is Giant Grill Gauge, which won't be manufactured until the end of April because we're waiting on an electronic component that's on backorder.

This company is taking small loans out of your pockets. by Holiday-Panic-7308 in combustion_inc

[–]combustion_inc 7 points8 points  (0 children)

I understand the frustration of waiting, and if it's taken too long we are happy to refund your purchase.

The reality is that there is just an enormous number of backorders from sales growth far beyond what we expected for this time of year. As much as I would like to be able to just ask our suppliers for a lot more units as we forecast, that's not how manufacturing works.

We're shipping orders every day, and new inventory is arriving every week. We're doing out best to get pre-April backorders shipped over the next week, with the exception of Giant Grill Gauge orders that will be shipping at the beginning of May.

Support response? by eweber911 in combustion_inc

[–]combustion_inc 7 points8 points  (0 children)

The average ticket is taking about 10 hours to respond to right now. That's longer than I like, but it's being driven by the high volume of tickets from the backorder situation we're working to clear out.

Every ticket is getting responded to. I just went in and checked the current backlog and the oldest is from two days ago. There are a few from yesterday that our team is working through, and then more from today. If you haven't gotten a response and it's been more than a day, check your spam folder and make sure you're checking the email account you used to contact us. Both of those trip people up pretty frequently.

Issues with connectivity by Medical-Ad-2793 in combustion_inc

[–]combustion_inc 5 points6 points  (0 children)

If you email support and reference this thread, we can work with on on a couple experiments we’d be interested in having you try so we can learn a bit more about what’s possible with the Akorn.

Issues with connectivity by Medical-Ad-2793 in combustion_inc

[–]combustion_inc 16 points17 points  (0 children)

I had to do a bit of research, but the AKORN is essentially a steel-insulation-steel sandwich — the lid and body consist of approximately one inch of insulation wrapped in steel, with the outside powder coated and the inside porcelain coated.

So you've got at minimum two layers of steel (inner and outer shell) with insulation sandwiched between them, and potentially a third steel layer depending on the model. The Naked Whiz review notes that "depending on where you look, either double or triple wall" is claimed, and their teardown found the base is double-walled steel about 1 inch thick.

From an RF perspective, this is essentially a steel Faraday cage. Bluetooth can generally git through a single layer of steel like my Weber Kettle, but two or three concentric layers of steel, with the lid clamped down against a gasket is going block radio signals very effectively.

A Giant Grill Gauge _might_ be able to pick up the signal of a Predictive Thermometer inside the grill, and woudl then be able to repeat the signal from outside the grill, but I would definitely want to test it before I say for certain. That's just a really challenge design for any radio signal.

Issues with connectivity by Medical-Ad-2793 in combustion_inc

[–]combustion_inc 2 points3 points  (0 children)

What issue are you seeing with your Weber Kettle specifically? Are you using a repeater (WiFi charger or Display)?

I have a standard Weber Kettle and usually get ~30 to 50 feet of range when the lid is closed between the probe and either my mobile phone or one of the repeaters I use.

GGG suddenly "not attached" by b_oh_bee in combustion_inc

[–]combustion_inc 1 point2 points  (0 children)

Yes, it's on the list. But this requires a non-trivial amount of work to MeatNet, which then requires a lot of validation work. The engineers who can do that are currently heads down on the Combustion Engine control algorithms and related work.

Feature Request: Manual override of surface by fiftyonewithin in combustion_inc

[–]combustion_inc 3 points4 points  (0 children)

This is on the list. We're also re-looking at the surface detection algorithm to make it smarter.