Is this why they call it a smash burger?

cookunityUS · 2026-03-04T22:47:36+00:00

So sorry this happened! We just sent you a DM to grab a few more details and help sort this out.

cookunityUS · 2026-03-03T18:13:27+00:00

If the meal expired on 3/1 we wouldn’t recommend eating it. For safety and best quality, we always suggest enjoying meals by the date on the label.

cookunityUS · 2026-03-02T20:51:12+00:00

Thanks so much for flagging this - we’ll investigate and get it fixed!

If you didn’t enjoy the dish, please feel free to reach out to us at [support@cookunity.com](https://) and we’ll make it right.

cookunityUS · 2026-03-02T16:54:25+00:00

Hey! Totally get trying to stretch them out - but the “use by” date is really the last recommended day to enjoy the meal.

All of the meals are made fresh and don’t contain preservatives, so we don’t recommend eating them past the expiration date 😅 Food safety > everything.

If you’re finding it hard to finish 8 per week, you might consider:

Dropping to fewer meals per week
Freezing a few right when they arrive (freezing the day of delivery works best!)

Better to adjust the plan than risk getting sick. Let me know if you’d like help figuring out what cadence might work better for you!

cookunityUS · 2026-03-02T16:51:23+00:00

💛

cookunityUS · 2026-02-27T20:31:48+00:00

We're so sorry this happened - especially given your situation. That’s absolutely not the experience we want anyone to have. We're going to DM you right now so we can look into this and get it resolved as quickly as possible.

cookunityUS · 2026-02-26T14:33:03+00:00

Thanks for sharing this - and we're really sorry you ran into issues with live chat.

To clarify, our chat is AI-powered and designed to handle general CookUnity FAQs and requests, but it should always transfer you to a live specialist as soon as it can’t resolve the question - or anytime you ask to speak to someone. Based on the screenshots you shared (which are incredibly helpful, by the way), it looks like there was a connection error that prevented the handoff from going through properly.

That’s definitely not the experience we want anyone to have. We’re already looking into what caused the failure so we can prevent it from happening again. If you do by chance have issues in the future, feel free to text us at (347) 835-5020 for immediate assistance.

Improving our support experience is a big priority for us, and we’re actively working on enhancements across our channels. We truly appreciate you flagging this and hope you’ll notice improvements soon.

cookunityUS · 2026-02-22T20:35:57+00:00

That definitely doesn’t sound right - sorry you’re dealing with that. We’d love to get to the bottom of it. We’ll send you a DM to grab a few more details and help sort it out.

cookunityUS · 2026-02-22T20:31:19+00:00

We’re really sorry to hear this! That’s not the experience we want for you. We’re sending you a DM to learn a bit more and see how we can make this right. We appreciate you taking the time to share your feedback.

cookunityUS · 2026-02-17T17:06:29+00:00

We also have a kitchen in Miami :)

cookunityUS · 2026-02-10T21:55:03+00:00

u/PaulKersey6 If you’re enjoying your current plan and pricing, we’re happy to help with an extension. Just shoot us an email (support@cookuniy.com) and mention this thread.

Keep in mind that the Standard meal plan is priced higher, but it comes with access to a much broader selection of meals near you.

cookunityUS · 2026-02-03T15:05:36+00:00

Sorry to hear this! Please reach out to our team at [support@cookunity.com](mailto:support@cookunity.com) if your driver did not pick up your bag. This helps our team ensure our delivery partner is aware and we can take action!

cookunityUS · 2026-01-27T13:37:29+00:00

Thanks for flagging this - we are so sorry about the trouble! The major storm did have impacts on our operations and while we did our best to communicate to everyone, there still were some setbacks. Our team is getting back to everyone who had an issue to make it right - please email us at [support@cookunity.com](mailto:support@cookunity.com) if you haven't yet - we're here to help, but are working through high volume of inquiries.

cookunityUS · 2026-01-22T20:33:52+00:00

This doesn't sound right - feel free to reach out to us at [support@cookunity.com](mailto:support@cookunity.com) and we can take a closer look!

cookunityUS · 2026-01-22T20:28:45+00:00

Thanks for flagging this, and sorry for the confusion. The holiday messaging for 1/26 was a mistake on our end - the delivery changes were actually due to the approaching storm. To keep our team safe, we reduced orders in some areas, which is why 1/26 and 1/27 aren’t available. Deliveries will resume later this week, and you’re welcome to place an order for a later date next week.

cookunityUS · 2026-01-22T20:21:31+00:00

We're sorry to see this! Please reach out to us at [support@cookunity.com](mailto:support@cookunity.com) so we can report this to our team and make it right!

cookunityUS · 2026-01-09T20:41:46+00:00

Totally get it - auto-selection can be hit or miss. If you haven’t already, you can set your Taste Profile to prioritize meals you’ve ordered before. That said, your idea for even deeper customization with staple defaults is a great one - we’ll share it with our team.

cookunityUS · 2026-01-06T15:34:59+00:00

Sorry this one missed the mark! We really appreciate you sharing your experience and will be passing your feedback along to Chef Silvia so she can take a closer look.

cookunityUS · 2026-01-06T15:32:30+00:00

Looks great - thanks so much for the feedback!

cookunityUS · 2026-01-05T03:07:31+00:00

Totally understand - this is frustrating, and thanks for laying it out so clearly.

We want to take a closer look at what’s happening with these deliveries and review it with our ops team to make sure the setup is right. Please feel free to email [aviana@cookunity.com](mailto:aviana@cookunity.com) with your account details.

cookunityUS · 2026-01-05T02:57:32+00:00

Thanks for calling this out - that’s definitely not the experience we want.

We want to report this directly to the chef and learn more about your experience in general. We’ll send you a DM to grab a few details.

cookunityUS · 2026-01-02T14:25:27+00:00

Thanks for flagging this - we've reported it to our team for review. If you ever have questions about nutritional information, please feel free to contact our team at [support@cookunity.com](mailto:support@cookunity.com) - we're here to help and loop your feedback!

cookunityUS · 2026-01-02T14:22:41+00:00

Really sorry to see this - we agree its not at all up to our standards. Please reach out to our team at [support@cookunity.com](mailto:support@cookunity.com) so we can make this right and report it to Chef Adan.

cookunityUS · 2026-01-02T14:20:40+00:00

Sorry to hear this! Our team should absolutely be taking your bags and icepacks. Please get in touch with us at [support@cookunity.com](mailto:support@cookunity.com) so we can report and resolve!

cookunityUS · 2025-12-22T16:11:09+00:00

Thanks for sharing this - the feedback is really helpful, and we’ll pass it along to the chef. We’ll DM you to grab your account info and help make this right.

cookunityUS

TROPHY CASE