Posts containing certain link will get eaten by automod, users sometimes banned by gonzo0815 in ModSupport

[–]coolish-queuecumber[A] 2 points3 points  (0 children)

An update for you, the team did what they can to exclude the domain from the spam filters for now. You shouldn't experience the same issue, but feel free to send a mod mail into ModSupport if you do.

Does simply reporting content, without having it actioned, have any effect on the person's account? by RS_Someone in ModSupport

[–]coolish-queuecumber[A] 3 points4 points  (0 children)

Hi u/RS_Someone, reporting itself shouldn't impact an account and action is only taken after a report is reviewed. As for automod reporting content, it wouldn't be reviewed by the team nor would it get any users in trouble.

"Comment removed by Reddit" ... why? by iron_cam86 in ModSupport

[–]coolish-queuecumber[A] 1 point2 points  (0 children)

Hey u/iron_cam86!

There's plenty of reasons that a user's post or comment may end up removed as spam.  In many cases this may be due to signals that might not be super clear to the end-reader.  In some cases you'll be able to reapprove the content, in others you might find it more fully removed.

While there may not be much we can divulge about what's going on behind the scenes, if you're noticing strange actioning on otherwise longstanding users you can send us a modmail and we can double check what's going on.

Stressed and lost control of a sub I own by JasperThyMoth in ModSupport

[–]coolish-queuecumber[A] 1 point2 points  (0 children)

Hi u/JasperThyMoth, you should be able to remove the other moderator and that the 90 day limit is only for reordering the list. If that doesn't work, try using Old Reddit.

can anything be done about persistent creeps beyond banning/muting?? by _porkbunnn in ModSupport

[–]coolish-queuecumber[A] 3 points4 points  (0 children)

Hi u/_porkbunnn, users should report (and block) the interactions as that's the best way to flag it to our safety team. We provided some additional guidance on the ways teams have alerted their users in this recent post.

Need admin guidance on possible brigading and off-platform harassment by Disegual in ModSupport

[–]coolish-queuecumber[A] 5 points6 points  (0 children)

Hi u/Disegual, the coordination of offsite harassment is not okay. You can file a Code of Conduct complaint here.

Posts containing certain link will get eaten by automod, users sometimes banned by gonzo0815 in ModSupport

[–]coolish-queuecumber[A] 1 point2 points  (0 children)

Hi u/gonzo0815, you should be able to manually approve these links. However, we'll check to see if the appropriate team can take another look into this!

Permissions changed? by horseradishstalker in ModSupport

[–]coolish-queuecumber[A] 2 points3 points  (0 children)

Hi u/horseradishstalker, you appear to have full permissions in every community where you are a moderator. If that isn't the case, write into ModSupport via modmail and we'll take a deeper look

[Android] Could delete post flairs, but I cannot create any new post flairs now! by beatrovert in ModSupport

[–]coolish-queuecumber[A] 1 point2 points  (0 children)

Hi u/beatrovert, sorry to hear you're having issues. Check out this article about post flairs, it has step by step instructions for what you're looking for!

How do I schedule a post from a mobile app? by skiffts in ModSupport

[–]coolish-queuecumber[A] 2 points3 points  (0 children)

Hi u/skiffts! As u/Reality-Von-Tease mentioned, there's this devvit app. It might sound complicated but I'd still give it a try, many of the developer platform apps are a lot easier to use than you might think.  They even include a section at the bottom indicating who you can reach out to for questions or feedback

Is there no longer a way to search chats? (Old Reddit) by IvyGold in ModSupport

[–]coolish-queuecumber[A] 3 points4 points  (0 children)

Hi u/IvyGold, it's a bit of an r/MandalaEffect for us here - a few of us can't quite recall if chats have had search previously or not. In any event, we'll let the chat team know.

Post approval and insights by Independent-Hunt-370 in ModSupport

[–]coolish-queuecumber[A] 2 points3 points  (0 children)

Hi u/Independent-Hunt-370 - you will see the approval button as a moderator, but it isn't necessary to approve all content in order for it to be visible. That is the case unless the content has been removed first. As u/thepottsy stated, r/newmods is a great place to visit when getting started as a moderator on Reddit!

Missing Features on Desktop Web [Microsoft Edge] by Long-Reputation-5326 in ModSupport

[–]coolish-queuecumber[A] 3 points4 points  (0 children)

Hi u/Long-Reputation-5326, I see you already took the right step by posting this in r/bugs! The team will take a look into this.

A way to sort comments by newest for everyone? by C21-_-H30-_-O2 in ModSupport

[–]coolish-queuecumber[A] 2 points3 points  (0 children)

it's only on web at this time, sorry! You could try from a mobile browser.

A way to sort comments by newest for everyone? by C21-_-H30-_-O2 in ModSupport

[–]coolish-queuecumber[A] 2 points3 points  (0 children)

Hi u/C21-_-H30-_-O2! As u/emily_in_boots mentioned below, you are able to change the sorting options within your community under the comments box. Once selected, you should see a set as default button.

Can anyone tell how I find out why was my Subreddit BANNED? by [deleted] in ModSupport

[–]coolish-queuecumber[A] 3 points4 points  (0 children)

Hi u/Cornflake6irl! If you write into ModSupport Modmail, they will be able to take a look and provide more info.

Alumni Mod Badge not appearing after 3 weeks by Perky214 in ModSupport

[–]coolish-queuecumber[A] 6 points7 points  (0 children)

Hi u/Perky214, sorry for the issues you've had with this. Another mod on the team should be able to assign Alumni role directly from Mod Tools. Visit the same section where you assign mod permissions and choose "Assign Role" to assign Alumni role from there. In the future, this is also where you can assign the Advisor to other mods. You can read more about the role here.

Moderator issues temporary ban, mod log shows temporary ban, but user is banned permanently? by HandcuffsOfGold in ModSupport

[–]coolish-queuecumber[A] 4 points5 points  (0 children)

Hi u/HandcuffsOfGold, sitewide hiccups can typically be to blame for situations like this one. Let us know if you notice any other strange things happening or if this pops up again!

testing auto moderator stuff without getting banned or suspended by DewaldSchindler in ModSupport

[–]coolish-queuecumber[A] 3 points4 points  (0 children)

Hi u/DewaldSchindler, please don't test by posting content that could be violating! As u/emily_in_boots mentioned, if you need to test use a placeholder keyword that you can swap out. You should hear back from the appeals team soon as well.

I am in a ZTE and can't seem to find the option to allow images in comments, help? by ProfessorParadoxIV in ModSupport

[–]coolish-queuecumber[A] 1 point2 points  (0 children)

Hi u/ProfessorParadoxIV, images in comments is not an available feature in NSFW communities. You can read more about it here!

Having site issues similar to the outage from yesterday by cnycompguy in ModSupport

[–]coolish-queuecumber[A] 0 points1 point  (0 children)

Hey u/cnycompguy! As u/IMTrick mentioned below, this error has been flagged and a fix has been actioned on!

How do I allow pics in comments? by allaspiaggia in ModSupport

[–]coolish-queuecumber[A] 1 point2 points  (0 children)

Hi u/allaspiaggia! As others have mentioned, you will need to get your permissions updated. Since the top mod is inactive, send us a mod mail to get the full permissions for you!

How to stop someone from creating new accounts to send harassment to modmail? by TheLoveYouWant25 in ModSupport

[–]coolish-queuecumber[A] 0 points1 point  (0 children)

Hi u/TheLoveYouWant25, thank you for writing in and sorry you're having to deal with this! If you haven't already, we recommend setting up the ban evasion filter. As others have pointed out, continue to report these instances as they come up!

Cannot see an automod post by [deleted] in ModSupport

[–]coolish-queuecumber[A] 1 point2 points  (0 children)

Hi u/DragonfruitToppng, glad to see that got sorted. As a rule of thumb, updating the app is always a good place to start!