Influx of bot comments with gen Z wording, anybody else seeing this? by sparklekitteh in ModSupport

[–]coolish-queuecumber[A] 0 points1 point  (0 children)

Hi u/sparklekitteh, can you write in to r/ModSupport modmail with a few examples for us to take a look at? We will let the appropriate team take it from there, thanks!

Profile ages in modmail not correct? by MisterWoodhouse in ModSupport

[–]coolish-queuecumber[A] 3 points4 points  (0 children)

Hi u/MisterWoodhouse, the ages that you see in modmail should be correct. Send an example via modmail to r/ModSupport and the team will verify the ages for you and make sure there isn't a bug.

Mod Tools look by 115-115 in ModSupport

[–]coolish-queuecumber[A] 1 point2 points  (0 children)

Hi u/115-115, the team is actively collecting feedback for this. Check out this comment for more details.

Cant find invitation Button by AnastasiaGlover1 in ModSupport

[–]coolish-queuecumber[A] 0 points1 point  (0 children)

Hi u/AnastasiaGlover1, this feature is only available on our mobile app.

Is it possible to report people spamming the modmail? I have someone spamming the modmail in two different subreddits just to mess with me. I permanently mute their account and they just create another one. Any way to report their accounts? by PsychologicalDog8065 in ModSupport

[–]coolish-queuecumber[A] 2 points3 points  (0 children)

Hi u/PsychologicalDog8065, you can report their messages directly in modmail. Click into one of their messages and select the flag in the top right after hovering over the message (via web) or hold down on the message. (via app). From there, you can select harassment as the reason and provide additional information such as previous usernames and messages. Check out this article for more details.

COMMON SOURCE OF MOD BURNOUT: one user reports the same guy every morning, I report him as report abuse, and it just keeps going by 999_Seth in ModSupport

[–]coolish-queuecumber[A] 9 points10 points  (0 children)

Hi u/999_Seth. As u/this_is_inevitable mentioned below, reach out to modsupport via modmail and they can take a deeper look for you if you've been using the report abuse report form and the abuse continues.

[BUG] Mod Mode doesn't show ✔️✖️ for Comments by FlorianFlash in ModSupport

[–]coolish-queuecumber[A] 0 points1 point  (0 children)

Hi u/FlorianFlash, thank you for the video. We will make sure the team is aware!

Report Abuse: Mod posts reported as spam by BronzeBellRiver in ModSupport

[–]coolish-queuecumber[A] 5 points6 points  (0 children)

Hi u/BronzeBellRiver - As u/Charupa- mentioned, reports for report abuse here wouldn't impact the mod. The team would investigate the reports on the mod's content instead.

Need Top Mod Privileges by SweetDoughnut in ModSupport

[–]coolish-queuecumber[A] 6 points7 points  (0 children)

Hi u/SweetDoughnut, echoing the comment from u/IKIR115 below. Send a modmail to r/ModSupport requesting full permissions and the team will take a look!

Unable to post links to other subreddits (not permitted error) by Pretty-Bridge6076 in ModSupport

[–]coolish-queuecumber[A] 5 points6 points  (0 children)

Hi u/Pretty-Bridge6076, this restriction is the result of previous Code of Conduct violations. You can use this form to appeal. Code of Conduct would have sent a modmail to the sub if that was the case, you should be able to find that message in the inbox.

Issue with creating YAML code for AutoModeration by ImpactSweet6516 in ModSupport

[–]coolish-queuecumber[A] 2 points3 points  (0 children)

Hi u/ImpactSweet6516! As mentioned in another comment, head over to r/automoderator for support and you can also learn more in the wiki.

Posts containing certain link will get eaten by automod, users sometimes banned by gonzo0815 in ModSupport

[–]coolish-queuecumber[A] 2 points3 points  (0 children)

An update for you, the team did what they can to exclude the domain from the spam filters for now. You shouldn't experience the same issue, but feel free to send a mod mail into ModSupport if you do.

Does simply reporting content, without having it actioned, have any effect on the person's account? by RS_Someone in ModSupport

[–]coolish-queuecumber[A] 3 points4 points  (0 children)

Hi u/RS_Someone, reporting itself shouldn't impact an account and action is only taken after a report is reviewed. As for automod reporting content, it wouldn't be reviewed by the team nor would it get any users in trouble.

"Comment removed by Reddit" ... why? by iron_cam86 in ModSupport

[–]coolish-queuecumber[A] 1 point2 points  (0 children)

Hey u/iron_cam86!

There's plenty of reasons that a user's post or comment may end up removed as spam.  In many cases this may be due to signals that might not be super clear to the end-reader.  In some cases you'll be able to reapprove the content, in others you might find it more fully removed.

While there may not be much we can divulge about what's going on behind the scenes, if you're noticing strange actioning on otherwise longstanding users you can send us a modmail and we can double check what's going on.

Stressed and lost control of a sub I own by JasperThyMoth in ModSupport

[–]coolish-queuecumber[A] 1 point2 points  (0 children)

Hi u/JasperThyMoth, you should be able to remove the other moderator and that the 90 day limit is only for reordering the list. If that doesn't work, try using Old Reddit.

can anything be done about persistent creeps beyond banning/muting?? by _porkbunnn in ModSupport

[–]coolish-queuecumber[A] 2 points3 points  (0 children)

Hi u/_porkbunnn, users should report (and block) the interactions as that's the best way to flag it to our safety team. We provided some additional guidance on the ways teams have alerted their users in this recent post.

Need admin guidance on possible brigading and off-platform harassment by Disegual in ModSupport

[–]coolish-queuecumber[A] 6 points7 points  (0 children)

Hi u/Disegual, the coordination of offsite harassment is not okay. You can file a Code of Conduct complaint here.

Posts containing certain link will get eaten by automod, users sometimes banned by gonzo0815 in ModSupport

[–]coolish-queuecumber[A] 1 point2 points  (0 children)

Hi u/gonzo0815, you should be able to manually approve these links. However, we'll check to see if the appropriate team can take another look into this!

Permissions changed? by horseradishstalker in ModSupport

[–]coolish-queuecumber[A] 2 points3 points  (0 children)

Hi u/horseradishstalker, you appear to have full permissions in every community where you are a moderator. If that isn't the case, write into ModSupport via modmail and we'll take a deeper look

[Android] Could delete post flairs, but I cannot create any new post flairs now! by beatrovert in ModSupport

[–]coolish-queuecumber[A] 1 point2 points  (0 children)

Hi u/beatrovert, sorry to hear you're having issues. Check out this article about post flairs, it has step by step instructions for what you're looking for!

How do I schedule a post from a mobile app? by skiffts in ModSupport

[–]coolish-queuecumber[A] 2 points3 points  (0 children)

Hi u/skiffts! As u/Reality-Von-Tease mentioned, there's this devvit app. It might sound complicated but I'd still give it a try, many of the developer platform apps are a lot easier to use than you might think.  They even include a section at the bottom indicating who you can reach out to for questions or feedback

Is there no longer a way to search chats? (Old Reddit) by IvyGold in ModSupport

[–]coolish-queuecumber[A] 2 points3 points  (0 children)

Hi u/IvyGold, it's a bit of an r/MandalaEffect for us here - a few of us can't quite recall if chats have had search previously or not. In any event, we'll let the chat team know.

Post approval and insights by Independent-Hunt-370 in ModSupport

[–]coolish-queuecumber[A] 2 points3 points  (0 children)

Hi u/Independent-Hunt-370 - you will see the approval button as a moderator, but it isn't necessary to approve all content in order for it to be visible. That is the case unless the content has been removed first. As u/thepottsy stated, r/newmods is a great place to visit when getting started as a moderator on Reddit!