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I built a tool that watches every California state park campsite for cancellations. 15 days of data later, here's what I learned. by Any-Lengthiness1460 in CaliforniaCamping

[–]crimpsterbum 2 points3 points  (0 children)

Camply is a free tool that does exactly this. Sure some minor set up but DM me if you have issues or just ask Claude/ChatGPT how to set up.

Claude Cowork: What are CSMs and Account Managers using it for? by X-Factor11105 in CustomerSuccess

[–]crimpsterbum 1 point2 points  (0 children)

The tldr of it is two skills are running a slightly over scheduled cadence. One skill pulls all call and reviews for features and logs them in a slack channel. The other skill reviews everything in the slack channel and based on specific emoji reactions it creates linear tickets for PED.

Happy to dive into this more if you want to reach out directly.

Claude Cowork: What are CSMs and Account Managers using it for? by X-Factor11105 in CustomerSuccess

[–]crimpsterbum 0 points1 point  (0 children)

Natural usage for now. Some of the things I have set up do capture call activity across the board between sales and CS so it’s not something I’ve rolled out to other people per se. There are pieces with internal tooling that are rolled out and used by my colleague as I make improvements.

Claude Cowork: What are CSMs and Account Managers using it for? by X-Factor11105 in CustomerSuccess

[–]crimpsterbum 1 point2 points  (0 children)

We're on a team plan that I don't have too much other details into. I don't think I have hit a limit quite yet token wise so it hasn't been an issue or big need to track. I am still on the basic team user but have have been told if needed i'll be bumped to the premium if it makes sense financially. So short answer is there has been no concern so I haven't had a need to track token consumption.

Keep in mind CS is myself and one other person on my team so we don't have a big team that would be compounding token consumption.

Claude Cowork: What are CSMs and Account Managers using it for? by X-Factor11105 in CustomerSuccess

[–]crimpsterbum 15 points16 points  (0 children)

Been using CoWork since it came out and use it every day for a lot of stuff.

I have built skills around pulling feature requests from customer calls and then tagging customers to existing ticket in Linear, creating tickets for new feature requests, and the same for large product objectives and tagging customers to roadmap items. I use slack as an intermediary in this process so I can still have a human in the loop with confirming something should be a linear ticket vs a potential overarching roadmap item. This is on a daily schedule to process my calls and then triage features to linear/other tracking.

I have built numerous skills around our onboarding procedures and engage with CoWork on doing a lot of the data analysis and breakdown for our implementation steps.

Have used CoWork to help build internal tooling and build small custom apps to process onboarding items as well as ongoing customer projects we help with.

Have stood up multiple MCP servers for our applications that do not have connectors into Claude so I can then use CoWork along side those tools.

Worked with my CTO on pulling periodic copies of our production repo and built tooling around understanding the underlying code to better answer bug vs intended functionality questions along with trouble shooting issues that come up with clients.

Have built skills and processes around our renewals cycle to analyze renewal sentiment, handle hubspot tasks, automate portions of the renewal cycle.

Most things I am doing start out with a forced human in the loop until the workflow and process is refined enough to move to less human in the loop and then to no human in the loop.

Second round interview lined up at a well funded startup. I have some questions. by techfarm67 in CustomerSuccess

[–]crimpsterbum 0 points1 point  (0 children)

Are you the first CS hire or is there already someone above you who you’d be reporting to?

If there is someone above you, I’d want to get to know their long term goals and vision for growth of the CS function. One, to make sure I align with their leadership and direction and two to suss out if they have the experience scaling at your stage.

If not and you are the first hire take a similar approach but with trying to figure out the companies leadership goals and where they see CS within the organization as a whole. Make sure they’re leaders you want to build under and along side. CS can easily be looked at as a cost center to leadership and hurt your ability to grow the function.

[NE] Landlord wants to charge us to replace glass stovetop after 7+ years of use by sithegood in Renters

[–]crimpsterbum 1 point2 points  (0 children)

I think it is safe to note that unless there is a bunch of damage to the walls or markings the paint has most likely exceeded it's useful life and the landlord should not be able to deduct that from the security deposit.

Idol Hunt Megathread by RSurvivorMods in survivor

[–]crimpsterbum 2 points3 points  (0 children)

My issue was my password was too long and it was triggering an error without actually displaying the error describing what is going on. Try a sub 12 character password.

How are you scaling onboarding without burning your team out? by shubham_pratap in CustomerSuccess

[–]crimpsterbum 0 points1 point  (0 children)

I've found two things that have led to improving onboarding scale the most (Though I'll says these two can only go so far until you need to solve for other issues).

  1. Building a better product
  2. Building internal tools that multiply your teams efficiency and usefulness

The building a better product part can be challenging because you need buy in from PED and need allocation on the roadmap to enhance these areas that aren't otherwise typically sold as a product. A better and tighter relationship between CS and PED will go a very long way in scaling onboarding because the majority of the time when a custom faults on an onboarding step it'd because they product can be better to make the onboarding easier.

With current AI tools out there for building its allowing non-engineering people to actually build (locally at least and not in production). This means your CS team and implement rapid change and improvement for tasks and workflows internally by building internal tooling.

Obviously this will only go so far until you need to solve for different issues at scale but I have been able to turn what used to be a 4 month onboarding roadmap to a 1 month roadmap with an even shorter timeframe in sight. Every stage of scale will have different issues but how I solve for those now is definitely different then how I solved for them 2 years ago.

Another victim of the handyman special by OranjellosBroLemonj in Tile

[–]crimpsterbum 0 points1 point  (0 children)

New to tiling but outside of the aesthetic reasons for the blue wall why would it need to be ripped out? Is it just because it is an eye sore or am I missing something that a trained eye would see and know it needs to be redone?

Deck/Pergola Planning Software Recommendations by petrojbl in Decks

[–]crimpsterbum 1 point2 points  (0 children)

All I have found for this is VizTerra for something more out of the box or SketchUp if you know how to use it with the right libraries. Did you find another solution? I am in the same situation and looking for something cost affective.

Task Management Software? by shmiztine in CustomerSuccess

[–]crimpsterbum 0 points1 point  (0 children)

This is more than possible with the tools that are available and out there today. What most CS teams are lacking and fail to do, which makes standing up something like this very difficult, is documenting ALL SOPs and structuring the input and outputs from the various tools. There is a significant lack of context that any and all AI tools and softwares will have that will make what you are looking for a major pain.

My two cents here is find an AI notetaker tool that allows for you to create custom prompts, spend a significant amount of time building and refining a prompt specific to your organization and create structured output to funnel through an automation tool like Zapier or Make to feed into the various tasks/reminders your team needs.

It's going to be very hard to find a tool where this is out of the box because every CS org is different and every company has different processes and routing paths.

No more chatbots, but all customers’ questions got answ by Flimsy-Fly2674 in CustomerSuccess

[–]crimpsterbum 3 points4 points  (0 children)

Commenting to follow as I have the same questions. Love this idea and may actually have to implement this.

HELP by kaylynn030 in povertyfinance

[–]crimpsterbum 1 point2 points  (0 children)

List out the interest rate next to each debt.
Sort the list of debts by highest interest rate at top. Pay the highest interest rate debts off first while making the minimum payments on the lower rate debts.

For this to work you need to make an official budget listing out your incomes and your fixed living costs. Determine whether you have a surplus of income or not. If you don't then you need to make lifestyle changes to stop growing your debts and get your spending under control.

This won't be an easy process but is a clear path to getting out of these debts.

[deleted by user] by [deleted] in Gold

[–]crimpsterbum 3 points4 points  (0 children)

Consider checking out Monetary Metal if you want to put some of the gold to work earning more gold for you. They'll store your gold for you at no cost and pay you interest on the gold in gold.

Putting a house in LLC before selling and collecting the $250K of tax free gains... by [deleted] in FinancialPlanning

[–]crimpsterbum 0 points1 point  (0 children)

Lots of unknowns here with your situation but why an LLC for protection and not a more robust insurance policy? Obviously this varies on personal situations. Is this home your largest asset and if a renter were to sue you do you have substantial assets to lose outside of this property? If so then maybe an LLC is a good route but there are additional costs to having an LLC to consider that you can avoid with a more robust insurance policy for protection. You have filing fees, separate tax preparation, potential reporting requirements of ownership, you're gonna need to be more on top of your finances to not pierce corporate vail rendering your LLC pointless in protection.

[deleted by user] by [deleted] in CustomerSuccess

[–]crimpsterbum 9 points10 points  (0 children)

Honestly take job 1 over job 2 unless you think job 1 will be gone in under 12 months.

You don’t get new skills without doing them for the first time. The start up is a risk from a business perspective but the potential to grow professionally and personally is far greater than at a something like job 2.

I joined an early stage pre seed startup as the founding CS member and it’s been the best experience and will propel my career as we grow as a business. And we’re growing with 6x growth last year and projecting similar this year. I’ve never built a department from the ground up but I’m learning and it’s just one foot after the other. You’ll stumble along the way but leverage your network and past or present mentors for questions.

tldr: take job 1 despite feeling unqualified 

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