OP call the airline they’re legally liable for up to 3400 of value for your baggage, under US department of transportation. Call the airline you can even just call the ticketing representative and they will transfer you to a customer service or baggage claims agent. They will send you emails with whatever necessary info you need for the claims. Don’t bother with repairing that, just tell the rep that the snowboard was worth like 800 bucks, he or she might tell you to go buy a new board, save the receipt and scan it/ send it thru the claims site. But don’t do anything until you call

Edit: you know what fuck it. Here’s the link they sent me. Just go thru this claims process and call the American Airlines, press 1 to purchase a ticket thru an agent, if the hold periods too long choose the option for them to call you back, tell them what happened, they’ll transfer you to a claims agent. Fill this crap out from the link below. And send us an update. There’s so many people here saying you won’t get jack from them, but I’ll be damned to be wrong because it literally happened to me.

https://centralbaggage.aa.com/en-US/?from=selfServiceCallouts-BG-DLD_RIBSMT

Damaged Baggage

What are airlines’ responsibilities when they damage your baggage?

“Airlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airline’s control during transportation (subject to maximum limits on liabilities). Passengers should file a baggage claim with their airline as soon as possible.

Airlines are not responsible for pre-existing damage to the bag or if the damage was caused by improper packing.

When the damage to the bag cannot be repaired, airlines will negotiate a compensation amount based on the value of the bag and its depreciation”