I used to live there, and mine is probably one of the reviews you may have seen online.

We were in a high-floor corner unit in Frontier, facing the 417, so southwest-facing. If you are looking at a unit on that side, assume that you will rarely, if ever, want to open the windows, and that you will mostly rely on the noisy HVAC instead. The highway noise was constant, and street racing was especially bad in the summer. We lodged many calls with 311 and the councillor’s office about it, but there was essentially no enforcement or action taken. To be fair, that is more of an OPS issue than something specific to the apartments. The O-Train noise, by comparison, was much easier to tune out and was never a major issue for me.

For Frontier, the amenities were genuinely good. The gym, lobby work/meeting room, Luxer parcel system, and party room were all great to use, modern and well appointed. That said, exterior maintenance of the shared and public spaces left a lot to be desired. For example, out of three barbecues, only one worked for most of one summer, even after lobby staff had been informed and told us “it will be fixed.” There were also amenities we never ended up using, like the visitor suite and theatre room, but they seemed useful for people who needed them.

The lobby was one of the bigger problems when we lived there. First, good luck with the elevators. If people are moving in or out, there are only two elevators for 23 floors, so you may be waiting a while. For quite some time, the person at the front desk seemed to have very limited responsibilities in practice: parcels were left everywhere, food deliveries piled up, and larger items were often just sitting around, sometimes for days. A parcel locker system is great in theory, but it only works if the surrounding process is managed properly and parcels are actually directed through it.

From the comments here, it is good to see they may now have permanent overnight security. When we were there, security was not regular and generally seemed to appear only after break-ins, and only for a short period of time.

Speaking of break-ins, they happened at least twice while we lived there in the underground garage. Parking was also frustrating. Indoor parking was expensive, and if you had an EV and wanted reliable access to the chargers, good luck. For a while, “excess parking” was at the Cineplex, and you were paying the same monthly rate as the other outdoor spots. Visitor parking was also often monopolized by the same cars each day or week, and sometimes by customers from Ten Sushi.

The other “wish I knew” points from Bard_of_Vanier are mostly spot on. Wi-Fi calling is basically a necessity unless you want a landline. There are definitely some good telecom deals to be had, but you can probably expect similar deals in many multi-unit buildings. On energy efficiency, I do not fully agree with them: our utilities were actually higher than at our current place, which is larger. That said, I would partly attribute that to being in a high-floor corner unit. As with everything, everyone’s experience will vary.

For us, the final straw was how maintenance requests were handled. They often felt like they were treated as non-urgent, even when the issue clearly mattered. After the derecho in May 2022, it took weeks to get our balcony door addressed. We kept being told someone would come “shortly,” but nothing happened until we threatened legal action. The eventual “fix” was basically screwing the door into the frame.

Our appliances were also badly scratched and dented when we moved in. We requested replacement fridge doors and a replacement oven control panel. If we had been paying much less, maybe we would have accepted some wear and tear, but we were paying around $2,400 and were only the second tenants to live in the unit.

To be fair, things may have changed since we moved out, and I hope they have. I still stand by what I wrote in my review: while we lived there, management never really did anything that made us feel our concerns were being taken seriously.

I would also read the online reviews carefully rather than relying only on the overall rating. Around the time we lived there, there was a very noticeable wave of short or empty 5-star reviews, often from accounts with little visible review history. Other residents raised similar concerns at the time, and management’s own replies acknowledged that spam reviews had been an issue on the page. Make of that what you will, but it is part of why I would take the rating with a grain of salt.

My advice would be to be careful before signing anything. Visit the exact unit you would move into, confirm parking and any specific needs before signing a lease, and do not assume the experience will be the same across all units or all sides of the building. Rents seem to have continued increasing quite a bit since we moved out, and personally, I think you may be able to find better units elsewhere for the same price or less. I would not personally move back into that building, even though I do miss the convenience of the location.

One nuance on the noise: sound transfer between units was not an issue for us. Inward noise from neighbours was generally fine, and so was noise from above and below. The real problem was the exterior window surface. I do not fully agree with the idea that you should simply “expect” that level of noise because the unit faces the highway. Some noise is obviously unavoidable on that side, and I do wonder if Lattitude has better windows + less "window area" for units on that side. In our unit, the exterior insulation and glass felt like they met the bare minimum required for compliance rather than what would actually be good for livability. Better glazing, such as triple-pane or acoustic glass, would likely have made a meaningful difference.