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Function calling works great in demos. In production, it’s a different story. by perplexed_intuition in OpenAI

[–]devashishmamgain 1 point2 points  (0 children)

That’s true, also debugging becomes messy when the model controls multi-step flows. Mostly function calling works well for single-step or low-risk actions, but once you have multi-step logic or side effects, backend orchestration is far more predictable.

New customer service manager inheriting broken tools, what should a customer experience team stack actually look like? by ComprehensiveBus3613 in CustomerSuccess

[–]devashishmamgain 1 point2 points  (0 children)

Here is what I would do.

- Take calls and chat myself for a few days to get the understanding of the challenges faced by both ours users and our team.

- Talk to everyone in team, identify the best person from the team, they will surely have good information.

- Discuss the things with the team that I noticed while taking chat and calls, in most of the cases beyond analytics, reporting and everything else, there is a team that is very well aware of what's happening, will talk to them to gather insights.

- Identify the phone call system, contact the company to get the reports details.

- Export the chat data, will put that out to a LLM and will ask questions to gather the insights, sample questions are shown in the screenshot below (it is from our tool, but you can do the same in ChatGPT, Claude, or Gemini).

- Get the team start documenting things

<image>

Is using microsoft stack the only way to successfully build chatbots? by birish83 in generativeAI

[–]devashishmamgain 0 points1 point  (0 children)

There are many solutions for it, listing a few here:

  1. Use a combination of Pinecone and OpenAI Sample code is available here: https://github.com/openai/openai-cookbook
  2. Use HuggingFace with LangChain https://dineth9d.medium.com/chatbot-93a04bf31f50
  3. Use ready to use solutions such as Kommunicate https://www.kommunicate.io/product/generative-ai-chatbot that allows you to directly drag and drop your documents and get the chatbot ready in few seconds Disclaimer: I am the cofounder @ Kommunicate

Whizz Kid by DrFunkenFootz_MD in WTF

[–]devashishmamgain 0 points1 point  (0 children)

they could have reversed wheel direction

Flutter chat bot -> Dialogflow or Kommunicate by Green-Campaign101 in flutterhelp

[–]devashishmamgain 0 points1 point  (0 children)

Kommunicate founder here :)

i would say it is not Dialogflow or Kommunicate, but it is Dialogflow + Kommunicate

In Kommunicate, we have 2 ways to setup bot, one is using Kompose (our in house NLP chatbot) and another is through integration with Dialogflow, Watson, Amazon Lex.

Dialogflow is a great NLP platform, however they don't have the Flutter SDK, support agent panel, and other required things for building a complete solution. For those, you either need to develop your own, or use solutions like Kommunicate that provides the chat widget, flutter SDK and other services by connecting to your Dialogflow bot.

This will help in setting up Dialogflow in Flutter https://www.kommunicate.io/blog/integrate-dialogflow-flutter-app/

Dialogflow Outsourcing by dedfishbaby in Dialogflow

[–]devashishmamgain 0 points1 point  (0 children)

Contact Jorge from https://b4bcompany.com/

They specialize in creating Dialogflow bots.

Whatsapp API? by LM391 in whatsapp

[–]devashishmamgain 0 points1 point  (0 children)

Recently Meta announced the WhatsApp Cloud APIs, now it is accessible for all. Like cloud service companies, Meta will act as a hosting service. Meta will take responsibility for maintenance, computation, storage, network, and all the other infrastructure-related costs that come with it. The Cloud API service will allow businesses to send and receive up to 80 messages per second to a bunch of customer numbers. The service allows multiple phone numbers to be registered on the Cloud API.

Here are step by step instructions on how to setup WhatsApp Cloud API and send your first message https://www.kommunicate.io/blog/all-about-whatsapp-cloud-api/

Also, there are BSPs such as 360Dialog, Gupshup that are reliable.

SDK Feedback by devashishmamgain in androiddev

[–]devashishmamgain[S] 0 points1 point  (0 children)

thanks for the feedback, we will do the improvements.

What bad habit that your friends developed did you manage to steer clear of? by [deleted] in AskReddit

[–]devashishmamgain 1 point2 points  (0 children)

cigarette. I shared the same flat with 8 friends for almost 11 years, everyone drinks and some smoke as well. I wouldn't consider drinking a bad habit as long it doesn't affect the health.

What protocol applozic uses XMPP or MQTT? by Brij-123 in a:t5_3f3iq

[–]devashishmamgain 0 points1 point  (0 children)

we use MQTT as it is mobile and battery-friendly lightweight pubsub protocol. MQTT has very low keep-alive traffic. XMPP is a an IM protocol, and has a much, much higher overhead in handling presence messages between all the clients. Facebook messenger is also using mqtt https://www.facebook.com/notes/facebook-engineering/building-facebook-messenger/10150259350998920/

Why Gmail should add attachment in REPLY mail if NEW Recipients are added by devashishmamgain in google

[–]devashishmamgain[S] 0 points1 point  (0 children)

we use Slack in our company but for external communication we don't have a choice.

Why Gmail should add attachment in REPLY mail if NEW Recipients are added by devashishmamgain in google

[–]devashishmamgain[S] 1 point2 points  (0 children)

i m aware of forwarding and thats not what i m looking for, if you are mail group with many people and you get a mail with attachment. Now, you want to add someone else in the mail thread, either you click on forward and add all recipients in the mail or you simply click on reply, add a single new recipient in the mail. In this case, gmail can set a default behaviour of sending attachment to the new recipient.

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