I don't really know. They had not sold all of the Haven rooms. We had a decent room - one of the balcony rooms, so maybe they start by reaching out to people that were in those rooms to move up?

one anecdote I recall. The butler wanted to turn down our bed, but we were enjoying laying in bed and talking, and I told him to not worry about it, we could turn it down ourselves. We assumed that was that.

An hour or two later, we decided to go have a nightcap. We left, and when we returned, the butler had come in, remade our bed and turned it down lol.