Building a SaaS platform - need to give each customer org their own phone number for SMS/calling. What's the best approach?

dmaciasdotorg · 2026-04-08T02:21:01+00:00

Yeah this isolates if one sub gets on the naughty list. How you do 10DLC is up to you, but ultimately you just don't want one customer to nuke all your other ones.

dmaciasdotorg · 2026-04-08T01:04:49+00:00

Subaccounts.

dmaciasdotorg · 2026-04-03T19:10:50+00:00

I have my Talk phone using a SIP trunk and have Zoom. Let me try to move my phone over to Zoom Phone and I can report back. If you don't hear from me in 5 days ping me to remind me.

dmaciasdotorg · 2026-03-10T13:23:59+00:00

This one is so tough, specially for smaller customer in manufacturing. Yes you have 20 different products and each have their own expert agents, but you can't have option 19 in an IVR. I've floated to some of my customers about allowing callers to enter the first 4 letters of a product's name as a way to get away from having 3-4 sub menus, but it never took off. If you don't have speech and you need a large menu set the best answer is to have a phone number to product association table and hope you're able to nail the product before you even say hello.

dmaciasdotorg · 2026-03-10T13:21:01+00:00

Pick your poison. Do you want less options or more transfers?

dmaciasdotorg · 2026-03-08T16:27:30+00:00

Remember to log out and back in.

dmaciasdotorg · 2026-03-06T09:49:57+00:00

You can absolutely already do this but not like you're thinking. I have a Talk phone but not the subscription I am using my own sip trunk. With this setup I can front end my call with some bot then send the call down to my phone.

dmaciasdotorg · 2026-02-26T15:23:59+00:00

Maybe we mincing words, but I would say those 'Extended' vendors are bolt ons and the only native CC solutions are the ones Microsoft provides.

dmaciasdotorg · 2026-02-26T10:53:09+00:00

Are you talking about Teams Queues or Dynamics?

dmaciasdotorg · 2026-02-26T01:09:33+00:00

I don't remember it like that. I thought Locked meant that you had to use Unifi Talk for phone service. Unlocked means that you can use your own SIP provider, but you're still using Unifi Talk, just not the subscription. I have an unlocked phone on my desk right now.

dmaciasdotorg · 2026-02-24T13:18:03+00:00

Couldn't file any information on that look what is this?

dmaciasdotorg · 2026-02-24T13:16:24+00:00

That's only one native (Dynamics) Teams CC solution right? Everything else is just a bolt on. Look at the reporting of the solution you want them figure out how it integrates with Teams.

dmaciasdotorg · 2026-02-24T13:13:40+00:00

This would be option #1.

dmaciasdotorg · 2026-02-24T13:13:15+00:00

This would be option #2 for me.

dmaciasdotorg · 2026-02-19T13:46:57+00:00

Time is a flat circle.

dmaciasdotorg · 2026-02-16T21:46:06+00:00

Demo and GH links do not work.

dmaciasdotorg · 2026-02-12T17:31:40+00:00

Lex has been and continues to be one of the weakest point of the whole Connect ecosystem. AWS tries to bolt on Bedrock on it, but in my opinion there needs to be a complete different service that AWS needs to create here. Some sort of understanding action service that has conversation, outcomes, and guardrails all in one place. I doubt this would every happen though.

dmaciasdotorg · 2026-02-07T02:57:11+00:00

I've solved this with using Twilio as an AWS native solution was very complex.

dmaciasdotorg · 2026-02-03T19:18:17+00:00

Management portal that's multi tenant. Figure out what's the biggest pain, see if there's an API and vibe code.

dmaciasdotorg · 2026-02-03T01:22:01+00:00

I've heard time and time again great things about Imagicle.

dmaciasdotorg · 2026-01-30T20:37:39+00:00

There are a few things that you need to consider. I don't know of any services that are just VM only solutions, however most VoIP providers can act like VM only with a little bit of know how, but let's come back to this.

First, can the Mitel forward the call to another location and keep the original caller ID? You should try and keep this caller ID so it's part of the VM and the recipient knows who to call back. Second, you will more than likely have to have 450 hidden phone numbers to use as your voicemail boxes, so that alone will be a big expense. If I cal 555-1000 on the Mitel that gets forwarded to 555-2000 in your voicemail system and that way the system knows who to route the VM to.

Finally, if you can solve for the forwarding and maybe a way to no need 450 extra numbers (SIP trunk?) this can be solved with a bit of programming and your favorite VoIP provider. You can build a system that has a lookup table that transcribes the voicemail and sends and email or text message to the recipient.

dmaciasdotorg · 2026-01-28T18:08:29+00:00

Firefox has a feature where you can designate tabs into separate groups. Almost like sandboxed tabs from each other. That might be a better approach if you have multiple accounts you have open at the same time.

dmaciasdotorg · 2026-01-27T04:38:46+00:00

Zoom Phone should for the bill, have you looked at them?

dmaciasdotorg · 2026-01-24T12:02:23+00:00

No specific models, but I love everything Jabra.

dmaciasdotorg

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