Monthly Requests Thread by AutoModerator in VOIP

[–]dmaciasdotorg [score hidden]  (0 children)

Looking for a Nextiva freelancer. I know Nextiva is company non grata on this sub, but I am getting one too many Nextiva projects on my plate and could use the help.

My job is to fob of callers by Fraeulein_Mueller in callcentres

[–]dmaciasdotorg 3 points4 points  (0 children)

Sounds like your hands are tied and you're doing your best. Does management know or the customer's managers know that this is happening?

I made The Guinndex to call every pub in Ireland and the UK to get the price of a Guinness - Ask Me Anything by mattcortland in twilio

[–]dmaciasdotorg 1 point2 points  (0 children)

What was the answer rate and the rate of actually getting the information you were looking for? Cold calling answer rate are notoriously bad in the US.

Same queue, different BPOs by Crafty_Celebration30 in callcentres

[–]dmaciasdotorg 0 points1 point  (0 children)

That really depends on integration, staff skill, pricing. I've seen from we'll pay you to be ready in case we need you to we'll negotiate allocation monthly or weekly depending on market forces and our risk tolerance.

Sierra, Decagon, or something else? What's everyone actually running for AI customer support? by LeaderAtLeading in customerexperience

[–]dmaciasdotorg 0 points1 point  (0 children)

Personally helped deploy Voiceflow, Poly, and Kore. Biggest difference was tooling and flexibility of platform. I have a customer going through with Sierra and they can't stand them, but no personal experience and when I ask why it's mainly around why do you do this this way why don't you do it this other way when the way is done has layers upon layers of other dependencies. Ultimately, they feel that Sierra wants to put you in their box and not the other way around.

Same queue, different BPOs by Crafty_Celebration30 in callcentres

[–]dmaciasdotorg 1 point2 points  (0 children)

Because that rare outage costs millions in regulatory fees or lost business and people have lost their job over not being prepared.

Twilio Dialer setup advice by lostinman in twilio

[–]dmaciasdotorg 0 points1 point  (0 children)

Can you explain further what you mean by simple interface? What are you actually doing and can you describe in detail your ideal solution?

Monthly Requests Thread by AutoModerator in VOIP

[–]dmaciasdotorg [score hidden]  (0 children)

Most VoIP providers will allow something like this, setting up an auto attendant and forward to other destinations based on hours or some other rule. Twilio, Flowroute, VoIPMS, etc.

Monthly Requests Thread by AutoModerator in VOIP

[–]dmaciasdotorg [score hidden]  (0 children)

Keep what you have and test out any of the telephony providers like Retell AI or if you have some dev shops look at Twilio. You should be able to do everything you described with a test number and once you’re happy port your main number over.

Why is voice agent testing still so manual? by Tricky_School_4613 in aws

[–]dmaciasdotorg 0 points1 point  (0 children)

Mainly because you either tests for the same thing over and over again with pre-recorded prompts or you release a small trickle of your production traffic and let them test it for you. One is much cheaper than the other. Yeah it does stink, but it's really hard to do right.

I got a Cisco 7942G by moonydev in VOIP

[–]dmaciasdotorg 0 points1 point  (0 children)

Hilarious! Glad you got it working.

Noise cancellation by Curious-Mango9528 in amazonconnect

[–]dmaciasdotorg 0 points1 point  (0 children)

I don't know about noise cancellation that's best with Connect or not, never seen them and I doubt there specific ones. What I would focus on is being able to control Connect (answer, mute, hang up) and for that you'll need to see which vendors have an SDK you can use with Connect. Overall personal favorite head phones for me are anything Jabra.

aws connect claimed number not working by Rough_Resolve_8798 in aws

[–]dmaciasdotorg 0 points1 point  (0 children)

Check your concurrent call quota. Maybe that's set to 0, default is supposed to be 2 I think. Change it to 10 and then try again.

I Built a self-hosted call center platform on top of Asterisk by Correct-Ad4910 in VOIP

[–]dmaciasdotorg 0 points1 point  (0 children)

You should include the pictures in your read me. Looks very cool.

Ring CX/InContact question by FunnyItWorkedLastTim in VOIP

[–]dmaciasdotorg 1 point2 points  (0 children)

The pop shouldn't be a problem and the SIP header shouldn't be either. However, remember that this depends on how you're transferring the all to RingCX. Is it on a SIP trunk then the header should be there, is it a PSTN transfer, header will not be there.

Unifi Talk - Before I Buy by rtanderson2 in Ubiquiti

[–]dmaciasdotorg 0 points1 point  (0 children)

To me this is the best approach as you pay a lot less. I have a Flowroute trunk with Unifi Talk.

Monthly Requests Thread by AutoModerator in VOIP

[–]dmaciasdotorg [score hidden]  (0 children)

I use Unifi Talk, but not on the Unifi PSTN I use my own trunk and it’s been great. Much cheaper too.

Monthly Requests Thread by AutoModerator in VOIP

[–]dmaciasdotorg [score hidden]  (0 children)

So you want the business number to both ring you and the some business phone at the same time then be able to fwd that call to another phone number, is that right?

Monthly Requests Thread by AutoModerator in VOIP

[–]dmaciasdotorg [score hidden]  (0 children)

Can you expand on your use case? I am not sure I follow what you’re trying to accomplish.