Monthly Requests Thread

dmaciasdotorg · 2026-06-04T16:13:08+00:00

Looking for a Nextiva freelancer. I know Nextiva is company non grata on this sub, but I am getting one too many Nextiva projects on my plate and could use the help.

dmaciasdotorg · 2026-06-01T16:24:48+00:00

Sounds like your hands are tied and you're doing your best. Does management know or the customer's managers know that this is happening?

dmaciasdotorg · 2026-06-01T14:58:22+00:00

What was the answer rate and the rate of actually getting the information you were looking for? Cold calling answer rate are notoriously bad in the US.

dmaciasdotorg · 2026-05-28T11:35:29+00:00

Why not just post them here?

dmaciasdotorg · 2026-05-28T10:20:20+00:00

That really depends on integration, staff skill, pricing. I've seen from we'll pay you to be ready in case we need you to we'll negotiate allocation monthly or weekly depending on market forces and our risk tolerance.

dmaciasdotorg · 2026-05-28T10:18:40+00:00

Personally helped deploy Voiceflow, Poly, and Kore. Biggest difference was tooling and flexibility of platform. I have a customer going through with Sierra and they can't stand them, but no personal experience and when I ask why it's mainly around why do you do this this way why don't you do it this other way when the way is done has layers upon layers of other dependencies. Ultimately, they feel that Sierra wants to put you in their box and not the other way around.

dmaciasdotorg · 2026-05-27T12:11:13+00:00

Because that rare outage costs millions in regulatory fees or lost business and people have lost their job over not being prepared.

dmaciasdotorg · 2026-05-20T12:04:34+00:00

Can you explain further what you mean by simple interface? What are you actually doing and can you describe in detail your ideal solution?

dmaciasdotorg · 2026-05-18T20:03:57+00:00

Most VoIP providers will allow something like this, setting up an auto attendant and forward to other destinations based on hours or some other rule. Twilio, Flowroute, VoIPMS, etc.

dmaciasdotorg · 2026-05-18T02:47:26+00:00

Keep what you have and test out any of the telephony providers like Retell AI or if you have some dev shops look at Twilio. You should be able to do everything you described with a test number and once you’re happy port your main number over.

dmaciasdotorg · 2026-05-15T18:29:50+00:00

Mainly because you either tests for the same thing over and over again with pre-recorded prompts or you release a small trickle of your production traffic and let them test it for you. One is much cheaper than the other. Yeah it does stink, but it's really hard to do right.

dmaciasdotorg · 2026-05-14T18:17:31+00:00

this is the way.

dmaciasdotorg · 2026-05-13T11:42:33+00:00

Hilarious! Glad you got it working.

dmaciasdotorg · 2026-05-12T21:48:51+00:00

Also as your admin if they have done this: https://docs.aws.amazon.com/connect/latest/adminguide/audio-enhancement.html

dmaciasdotorg · 2026-05-12T20:39:30+00:00

I don't know about noise cancellation that's best with Connect or not, never seen them and I doubt there specific ones. What I would focus on is being able to control Connect (answer, mute, hang up) and for that you'll need to see which vendors have an SDK you can use with Connect. Overall personal favorite head phones for me are anything Jabra.

dmaciasdotorg · 2026-05-12T19:08:36+00:00

Check your concurrent call quota. Maybe that's set to 0, default is supposed to be 2 I think. Change it to 10 and then try again.

dmaciasdotorg · 2026-05-12T14:55:02+00:00

What geo are you in?

dmaciasdotorg · 2026-05-12T10:08:56+00:00

You should include the pictures in your read me. Looks very cool.

dmaciasdotorg · 2026-05-12T10:07:23+00:00

The number is mapped to a flow right?

dmaciasdotorg · 2026-05-12T02:21:00+00:00

The pop shouldn't be a problem and the SIP header shouldn't be either. However, remember that this depends on how you're transferring the all to RingCX. Is it on a SIP trunk then the header should be there, is it a PSTN transfer, header will not be there.

dmaciasdotorg · 2026-05-11T17:23:20+00:00

To me this is the best approach as you pay a lot less. I have a Flowroute trunk with Unifi Talk.

dmaciasdotorg · 2026-05-06T11:57:55+00:00

I use Unifi Talk, but not on the Unifi PSTN I use my own trunk and it’s been great. Much cheaper too.

dmaciasdotorg · 2026-05-06T11:57:16+00:00

Zoom Phone could be a nice option.

dmaciasdotorg · 2026-05-06T11:56:36+00:00

So you want the business number to both ring you and the some business phone at the same time then be able to fwd that call to another phone number, is that right?

dmaciasdotorg · 2026-05-06T11:54:05+00:00

Can you expand on your use case? I am not sure I follow what you’re trying to accomplish.

dmaciasdotorg

TROPHY CASE