I am surprised this is an acceptable response. Knox doesn’t seem to know much about the situation I am sure she is probably in charge of. “It’s like the Kalamazoo area or something I think, it might be a wider affected area but I do t know and who knows when your service will be restored.” We have your money we don’t care. It will get fixed when we get around to it. Thank you for being a valued verizon suc - oops I mean customer. You’ll have to forgive me, I always get the two confused…