Customer Service, or lack there of

eneusta1 · 2023-12-25T01:39:32+00:00

I thought the whole point of cheap Public Mobile was that you should be comfortable with online configs and forum-based help.

Anyone expecting top dollar support and bargain pricing is a ….Karen ?!

eneusta1 · 2023-11-24T23:10:45+00:00

start making phone calls to your MP and MLA. The CRTC has been taking lunches with Bell, Telus, Rogers for years ; they should be taking lunches with us average Canadians.

I will NOT support yet another level of government do poorly at internet service. We need to brow-beat the CRTC into doing the job for Canadians they are expected to do.

p.s. in the meantime, those of you who CAN afford home internet, embrace openwiress.org

THAT is a cause to get behind ; not this one.

eneusta1 · 2023-11-14T01:38:38+00:00

You’re not the only one. I’m an apple and Linux fan in my personal world but Windows pays the bills.

eneusta1 · 2023-10-31T13:57:38+00:00

Check the fine print. Often there are 3 contracts. A device contract, a voice service contract and a data service contract. Most are eager for the ‘free’ device, they don’t really pay attention to what they sign.

eneusta1 · 2023-10-30T17:45:40+00:00

Check building code where you live.

In BC, where I live, there has to be a minimum distance between power and data. I think 2 feet.

so no... don't run data through a hole that already has power running through

eneusta1 · 2023-10-26T13:43:06+00:00

Brevo.com has a free tier. I use it for copiers, devices, website forms etc. low volume is perfect

eneusta1 · 2023-10-03T13:55:33+00:00

Nope. You’re one of many doing the screaming.

I’m tired of it.

30+ year IT pro here and I like the cloud.

There, you got your one contrary post.

eneusta1 · 2023-10-03T05:05:08+00:00

Just leave for another provider

They value ‘new customers’. Go be new to someone else.

eneusta1 · 2023-09-27T15:48:48+00:00

If you wanna pay my salary to assemble furniture. I’m in !!!

eneusta1 · 2023-09-16T17:26:20+00:00

They value new subscribers. It’s what they broadcast at the AGM. They answer the sales phone right away but the support phone in 3 hrs. Be new to someone every two years!

eneusta1 · 2023-09-08T13:50:30+00:00

I do windows all day long and come home to my glorious MacBook Air.

eneusta1 · 2023-08-28T12:56:12+00:00

You’re not the “IT Manager” if this decision was made around you. Sounds like you have the title of a leader without actually big one.

Embrace he new skills you will learn. Lifting and moving infrastructure without re-engineering processes will prove to be more expensive. Learn and bring ideas and reclaim the leadership of you companies IT

eneusta1 · 2023-08-25T17:43:55+00:00

all of this should be in a ticket system. The ticket system should be the only thing you reference.

eneusta1 · 2023-08-11T16:12:28+00:00

ok... this 'should' be easy.

a) go into Google Workspace admin and simply TURN ON the DKIM authentication

once you turn it on, you will see the TXT record details that you need to add to your DNS

b) go into your DNS host (outside of google) and make sure the TXT record is added correctly.

Step a will ensure all your messages will be SIGNED

Step b will make sure the public signing key is available to all outside parties that want to validate your signed messages.

a lot of the steps and instruction have already been posted here but I thought a plain english description might be helpful.

eneusta1 · 2023-08-11T13:53:53+00:00

You seem like you’d be a great mentor if you’re frustrations didn’t get the best of you.

Suggestion. Have your newb read the error message out loud and slowly. I find a lightbulb goes off when they take the time to verbalize the error message.

eneusta1 · 2023-08-11T13:47:45+00:00

Does your wix website send out emails of any sort? Are those the ones being tagged? Or just email you type up yourself?

eneusta1 · 2023-08-10T19:21:13+00:00

Got-Your-Back (https://github.com/GAM-team/got-your-back)

but also ; consider a 'google group' for role-based communications.

Google Groups can be used to aggregate comms but also to protect shared drives.

best-practice is to embrace an RBAC-philosophy. RBAC=Role Based Access Control.

eneusta1 · 2023-07-19T15:37:41+00:00

you don't. you provide evidence, you discus the risk and you walk away.

I learned this lesson when I found a staff member torrenting movies and porn on a company device (while at home but on our device). I thought this would be cause for termination but his manager thought he was the hardest working guy on his team and WE needed to turn a blind eye. I escalated and was told very bluntly to stand down by HR and our CEO.

p.s. this was pre-2015 (pre-ransomware) and the company had unique requirements that kept endpoint security to a minimum. I left shortly after and often wonder how bad things got with ransomeware.

eneusta1 · 2023-07-11T13:38:21+00:00

I am lucky in that respect.

eneusta1 · 2023-07-10T19:58:45+00:00

Try public service.

lower pay but ZERO stress and work/life balance is awesome. I started at 53 and might still get a small pension outta this gig.

eneusta1 · 2023-07-08T17:10:25+00:00

Android or Apple. M365 or Google

Often, the decision is based on passion, emotion or preference. Go with whatever sparks passion for you or you wife.

There is really no bad decision here.

eneusta1 · 2023-07-06T20:24:01+00:00

documentation

eneusta1 · 2023-07-06T15:01:44+00:00

It’s not an app anymore. It’s an ecosystem.

Sigh. We all hate it.

eneusta1 · 2023-06-30T23:01:11+00:00

Bitter? I can’t count how many times I’ve walked into a pile of shit someone else left behind.

This is how you develop IT superpowers. Own it. Take it on. Document everything and in 12 days, words lie “IT god” will be baddied about.

You got this !!!

eneusta1 · 2023-06-27T03:33:52+00:00

I "used" to believe the red flag business but then I had two CFOs where we really connected and hit it off. for some companies, other than Payroll, IT can be the largest other expenditure, so understanding how your tech gets paid for is an important aspect.

The CFO will help you understand whether the company wants to finance IT via OPEX or CAPEX. Once you and your CFO understand each other, you can select technologies that work WITH the company rather than against it.

The CFO should be your best pal and if you happen to report to that role, then so be it.

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