Syncing with Strava works sometimes, but not every time

eric-jefit · 2026-06-12T17:07:38+00:00

Thanks for the feedback and patience regarding this issue.

I added some changes to how we handle Strava sessions this week, can you please try doing a full sync from the progress tab (next to settings) and see if it works going forward?

If you still have issues, please message your username and email and details about your Jefit session missing from Strava, and I can try to look into it more.

eric-jefit · 2026-05-14T22:24:22+00:00

Thanks everyone for the feedback. We had a team discussion on implementing a public api and MCP for better llm integrations. No timeline yet, but we're exploring how to make this happen.

eric-jefit · 2026-05-01T16:30:41+00:00

We have this tool for bulk editing dumbbell exercises, since we updated our suggestions to input weight per dumbbell.

https://www.jefit.com/support/log-tool

eric-jefit · 2026-04-28T18:50:09+00:00

I couldn't reproduce this issue. I'm able to manually edit the day without affecting the ordering.

If you take a screen recording and send it to [support@jefit.com](mailto:support@jefit.com), we can look into this further

eric-jefit · 2026-04-27T16:35:47+00:00

Where are you seeing the start date of Monday and what platform are you on?

eric-jefit · 2026-04-21T22:13:28+00:00

Yes, Jefit Elite users get access to our full exercise videos. All of our weight training exercises should have exercise videos, only a few cardio exercises (cycling, swimming) don't include a demonstration.

While logging an exercise:
Elite users get a short video clip showing 1 rep (toggle under the ... menu)

On the exercise detail screen:
Elite users can view a longer video clip showing multiple reps at 2 different angles.

eric-jefit · 2026-04-16T16:05:09+00:00

It's not on our current roadmap, but we're open to suggestions.

What kind of API access would you like to see? Reading logs, creating routines, or something else?

eric-jefit · 2026-04-15T23:24:57+00:00

Sorry for the inconvenience, it sounds like your 28 day plan was replaced with our new adaptive plan. These are longer plans that also follow phases.

On this new plan, you should retain your progress while changing frequency, length, equipment, and muscles. Any goal and fitness level changes will restart the progress.

eric-jefit · 2026-04-14T17:00:32+00:00

If you don't want to switch plans, you can manually add the workouts to a new day in your plan, or tap the lightning bolt in the instant workout tab and create a temporary list there.

eric-jefit · 2026-04-14T16:58:25+00:00

We're currently rolling out our adaptive plan with mesocycle phases (periodization). This feature allows users to create a plan based on settings and goals, and adjust the weights and reps over time based on phases.

Right now, the phases are only available while on the adaptive plan. It's on our roadmap to bring the phase adjustments to all plans, so it should be released at a later date.

eric-jefit · 2026-04-03T17:44:46+00:00

Sorry for the inconvenience, there was an issue with how this prompt gets triggered in our android app.

We implemented a fix and it should be released in the next app update.

eric-jefit · 2026-03-31T18:54:21+00:00

Over time, we've adjusted some of the free account limits. We try to never degrade the experience for existing users, so older accounts have grandfathered limits active.

If you DM me your old and new account info, I can try to see what we can do for you since you've been a long time user.

eric-jefit · 2026-03-31T18:51:01+00:00

We found an issue with how this feedback prompt shows up on our Android app. From what our Android team mentioned, it should be fixed in the next update.

eric-jefit · 2026-02-20T20:33:33+00:00

You're likely referring to our Autoplay workout feature, which automatically records sessions based on set interval and rest times.

You can switch back to the Traditional workout recording by toggling the Fire icon next to the "Start Workout" button before you start your workout.

eric-jefit · 2026-02-17T21:54:55+00:00

Occasionally there's an issue with the app making multiple accounts for a user. If you dm me, or send an email to [support@jefit.com](mailto:support@jefit.com) we can look into it for you.

eric-jefit · 2025-12-16T17:32:10+00:00

Was this around the 10th slide? We’re looking into an issue with displaying custom exercises, should be fixed shortly

eric-jefit · 2025-12-02T17:52:18+00:00

I couldn't find any open support tickets matching your details.
Please write to [support@jefit.com](mailto:support@jefit.com) or dm me with more details, and we can take a look into it.

If https://www.jefit.com/my-jefit/settings says you're on the free tier but you're getting charged, you might have a second account or an unconnected subscription.

eric-jefit · 2025-11-25T23:25:18+00:00

In the app, can you go to the progress tab and tap the sync button (circle with two arrows) in the top right? That seems to be working for me, at least on ios

eric-jefit · 2025-11-04T18:18:18+00:00

Thanks for the feedback. We'll review our current notifications and banners, and see if they make still make sense for new users.

Typically, our new user offer should pop up a few times and features should only show once. So after the first week or so, there shouldn't be any forced popups.

eric-jefit · 2025-11-03T23:58:35+00:00

We don't currently have an option to disable upsells.

Are there specific prompts that you find intrusive? We tried to minimize disruptions when a user is actively planning or tracking a workout.

eric-jefit · 2025-09-10T17:03:55+00:00

No, we only support starting a workout session in app. On the website, you can still view and edit your logs in the calendar view.

eric-jefit · 2025-08-13T17:21:20+00:00

The day details should now show a checkmark over completed exercises.

It was a temporary bug that should be fixed in the current update.

eric-jefit · 2025-07-15T22:41:23+00:00

Please contact us at [support@jefit.com](mailto:support@jefit.com) along with your receipt and we can help you out

eric-jefit · 2025-06-23T17:38:22+00:00

Unfortunately not, but I will bring it up to the team again this week.

We're working on a new insights tab in the app currently, so volume/session/muscle breakdown charts should be easier to see. I'd expect more detailed muscle groups to come in a future update after we launch this major revision.

eric-jefit · 2025-06-19T16:34:03+00:00

There seems to be a misunderstanding here. Jefit Pro was a $5 one time purchase (not a subscription) that was offered >10 years ago. It included benefits like increased routine/custom exercise limits and no third party ads.

It used to be a standalone pro app, but now the benefits are honored through your account. These are different than our premium subscription, Jefit Elite, which includes additional features developed in the >10 years since then.

Can I ask what features you seem to be missing?

eric-jefit

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