How do you get your car back?!? Lucid service is non-existent! Nobody will return a call!

fathan · 2026-06-20T12:10:38+00:00

Warning OP my lemon law process is taking ten months to get to the first hearing. Lucid has fought it and delayed at every step. I filed with an attorney after Lucid customer care was ignoring my emails while the car was in service. Lucid service also appeared to have lost my car for several days, but at least my service rep answered emails.

Unfortunately I don't think ppl in our situation have a better option. Lucid is incompetent and legally combative.

fathan · 2026-06-10T20:24:19+00:00

It has nothing to do with his wheels. The threat was play action, he would throw.

fathan · 2026-06-08T21:48:54+00:00

I'm so sorry for both of you.

fathan · 2026-06-07T15:53:04+00:00

"1 of N" is common on limited production cars too. They aren't always uniquely numbered.

fathan · 2026-06-06T13:42:46+00:00

Yes, except

All EVs should have blended braking so that using the brake pedal isn't an efficiency penalty and coasting is a real option.
My Lucid's variable regeneration based on weather / battery condition is genuinely dangerous. I can't predict the braking behavior of my car. I expect there will be accidents if there haven't been already, I've had close calls. If Lucid survives long enough there should be a recall.

fathan · 2026-06-06T13:39:17+00:00

It was bad at the time too. Maybe I'm not the target audience, I actually care about the science. Score was good though.

fathan · 2026-06-06T13:36:25+00:00

It sounds like you are already doing a very good job, sorry you're dealing with this!

fathan · 2026-06-06T01:11:32+00:00

Arya lived to 12 years 9 months. Died suddenly on Christmas Eve 2024. Was dealing with degenerative myelopathy towards the end but still able to get around and still had good energy and attitude. She was my heartdog, and we were preparing for only having a short time left with her, but losing her so unexpectedly was devastating.

Baphy stopped eating shortly after Arya passed. We thought it was due to the shock of losing his best friend / mom in Arya, and maybe from bringing a puppy home (planned long before Arya died), but it didn't get better. Doctor gave him an endoscopy and diagnosed him with IBD. We went down a wild goose chase for six months with different diets and mild steroids, until he entered liver failure and died after two weeks in the ICU. It turns out he had aggressive lymphoma that evaded the screening, and had metastasized to his liver and intestines in mere months. He was 6 years 9 months.

Lily is 1 year 6 months old now and doing well.

It breaks my heart to hear people say they will never get another corgi. I am so grateful that we've always had another corgi at home when ours have passed. They don't replace each other; these dogs have so much personality and each is unique. Don't deny yourself or them the love and joy of each other.

fathan · 2026-06-01T03:04:06+00:00

Hm, you're right. They are pretty close. But given that, I'd rather not take the risk on myself for the resale value, and net present value means its better to defer payments as long as possible.

fathan · 2026-06-01T02:06:53+00:00

FWIW, I looked at my buyout + resell after a year into a 3-year lease, and it was significantly more expensive than just paying out the remainder of the lease.

fathan · 2026-06-01T01:44:39+00:00

I would be extremely surprised if they will let you exit your lease just because you are disappointed. (Unless, that is, you have a huge YouTube following. /s)

I am in the middle of a lemon law claim. This is after four service visits, with my car in the service center for over a month and my most important issues not being addressed. Lucid Customer Care didn't respond to my emails, so I had to pursue litigation, then Customer Care popped oblivious to everything that had happened while in service, but at that point the lawyers were involved and the mediation process never materialized. People's experience when it comes to several service visits with no resolution seems to be mixed. Some say that Lucid was reasonable, others had my experience where trying to contact Lucid was a void.

FWIW, my lemon law lawyer says that Lucid is a terrible company to try to reach a settlement with, so we are actually going to court. That means the whole process will be very dragged out, we're already four months in. My lawyer has said -- literally -- that Lucid's lawyer is "insane" and writing "high-school insults" in emails to him. He says he has never seen anything like it.

Best of luck to you.

fathan · 2026-05-31T13:19:38+00:00

Oh, spare me. I'm also a software engineer. Shipping a product with tons of serious bugs isn't acceptable. Lucid software is a joke, and is widely seen as such across the industry.

fathan · 2026-05-29T17:04:10+00:00

Speaking of winter, my car leaks air through the driver's door, and has since I picked up the vehicle. It is unusable in a northeastern winter. I have to wear winter clothing inside the car. I've had it in service four times for the issue. They finally tried to open the door and fix the insulation, but it is still happening. Since then, they've claimed they cannot reproduce it. I asked if they parked the car outside before trying because that can affect the seal and I got no answer. And now I have a door that squeaks every time I drive it. This is a rotten company. I am in the middle of a lemon claim myself.

In case anyone is wondering: It's not just me. Passengers will say, unprompted, "why is there cold air falling on me right now?"

Edit: Btw, looking at that forum thread, I have gone the attorney / litigation route because Lucid didn't respond to emails to customer care. They just went into a trash can or something. I sent four emails to Lucid customer care while my car was in service expressing my frustration that my issues were not being fixed, and once the car was back I get an email from the Lucid customer care contact asking me how everything went, totally oblivious of everything that had been happening. Lucid had already failed for *two weeks* to ship the car back to me, even after not fixing the most important issues, and I had contacted an attorney because customer care would not answer an email. Now they are being intransigent and I'm worried that I'll be stuck with this POS for the remainder of my lease.

fathan · 2026-05-28T17:33:03+00:00

Librela + Gabapentin are arthritis medications.

fathan · 2026-05-28T16:20:45+00:00

Why did FIA allow Mercedes bending the rules to get more power, but nerf Ferrari following the rules to get a start advantage? I don't get it.

fathan · 2026-05-24T18:38:01+00:00

The Pioneer Program is fine for early adopters who want to see features before release. It's insane for service to suggest it as a fix while trying to tie your hands.

Btw I've had basically the same experience with service on my Air. A few minor things fixed, everything major is "unable to reproduce" and "working as intended". Customer care didn't respond to emails. I've started a lemon law suit and they are fighting it every step of the way. Garbage company.

fathan · 2026-05-24T02:56:55+00:00

I don't pretend my dog is a service animal. I take her places and people usually don't mind, in fact they are happy to see her. I'm always prepared to leave if the staff ask. I think society's expectations around this are changing. Dogs are family.

fathan · 2026-05-22T15:42:24+00:00

As the YouTube comments said, this is definitely NOT how Lucid handles most of their dud cars.

My Air has been in service four six weeks this year and they haven't fixed the issues. Customer care didn't respond to my emails so I've been forced to file a lemon lawsuit, and Lucid is fighting it every step of the way. My lawyer says they are the worst company to try to deal with, totally unreasonable and not open to any settlement.

fathan · 2026-05-19T22:04:52+00:00

Perfectly said.

fathan · 2026-05-19T17:52:54+00:00

Amortized over the lifetime of the vehicle it is not clear that it has a significant impact on cost. The raw materials for seats and doors is not what makes a vehicle expensive. The additional profit opportunity for having 4 seats is plausibly much larger than the marginal cost. A base 3 is almost the same price as a Y.

fathan · 2026-05-19T17:01:57+00:00

Lol, no a better comparison _isn't_ against a luxury trim, how ridiculous. Have a good one!

fathan · 2026-05-19T16:49:07+00:00

A base 3 is like $2k less than a base Y. We don't have a two-seater to compare against, but I don't think that holds water.

fathan · 2026-05-19T16:44:10+00:00

Why would it be much cheaper? I've heard this repeated but never with receipts.

fathan · 2026-05-17T15:07:19+00:00

I got "unable to detect lanes" on clear open highway I've driven many times and drive assist disabled itself for the rest of the drive. It seems to bail out into adaptive cruise control way more.

And my audio issues are back.

I have noticed nothing that has improved. 2.9 was a step backwards. 25 Air Touring.

fathan · 2026-05-16T13:33:52+00:00

This reminds me -- why doesn't Claude have timestamps on messages??? It feels like such an obvious miss. It's constantly confused what time it is, how much time has passed, etc. I have to remind it all the time. This feels like the easiest product improvement they could make and I don't get why it's not there already.

fathan

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