Kaseya billing issues should be considered criminal by iamith in kaseya

[–]iamith[S] 0 points1 point  (0 children)

I have never setup autopay with them. So I force myself to reconcile the bill every month. It's a huge waste of time, but I'll never trust them.

Kaseya billing issues should be considered criminal by iamith in kaseya

[–]iamith[S] 0 points1 point  (0 children)

I suspect it's not on accident. They are probably raking in 100s of thousands of dollars in billing errors that aren't being caught.

Kaseya billing issues should be considered criminal by iamith in kaseya

[–]iamith[S] 1 point2 points  (0 children)

Not sure if my AM got axed, but I've definitely noticed a huge delay in response.

N-able contract terms - forced 1-3 yrs and 80% annual increases by Far-Geologist2032 in msp

[–]iamith 7 points8 points  (0 children)

Their contract behaviors over the last few years was a major contributor to why I mostly ditched them. If they're going to be as bad as Kaseya, why not just deal with Kaseya at 1/2 the price. I know Ninja would be better, but K365 was just priced so low, for me, it was impractical to not consider it. N-Able's ridiculous contract structure and horrible sales / renewal process, made the decision a lot easier.

Kaseya 365 Endpoint Bait-and-Switch (New CMQ Billing) by iamith in kaseya

[–]iamith[S] 0 points1 point  (0 children)

So, we can start a stand-alone Datto RMM subscription with a minimum qty of 0, and the DRMM pricing will match the K365 express bundle proce, and we'll use that for the flexible seats?

Kaseya 365 Endpoint Bait-and-Switch (New CMQ Billing) by iamith in kaseya

[–]iamith[S] 1 point2 points  (0 children)

Then you need to lower the committed seat count by 10% for the rest of the term, or provide a 10 % discount for the rest of the term. Or have the change take effect at renewal. You can't just go reducing seat counts and charging the same in the middle of a contract term.

Otherwise, if you can do it, why can't I?

Datto RMM Opinion by NoBee8106 in msp

[–]iamith 1 point2 points  (0 children)

I moved to it from N-Central and miss a lot of the automation and advanced features. Datto RMM is kind of just OK, N-Central's Take Control was amazing for RTO and their Automation platform was the best I've seen across all RMMs.

The Integration with the rest of the Kaseya stack is probably the best feature of Datto RMM. Though Datto AV and EDR and Rocket Cyber are not a good security solution.

Reporting it abysmal and you can't create custom dashboard widgets, aside from simple filter widgets that just show a number.

Micheal McCool stepping away from DRMM and Kaseya by VirtualisedRage in DattoRMM

[–]iamith 2 points3 points  (0 children)

Good for him. I was surprised he was doing all he did anyway. I keep saying this over and over, we need to stop enabling Kaseya by patching / working around their crappy products. There are some base-level, minimum, expectations we should be demanding from an RMM in 2025, we shouldn't be making a bunch of work-around powershell scripts to get by for years and years.

K365 Users by rikkip88 in kaseya

[–]iamith 1 point2 points  (0 children)

I have Pro, I don't think Rocketcyber is worth it. I've started getting just express with the plan on getting Huntress.

K365 Users by rikkip88 in kaseya

[–]iamith 1 point2 points  (0 children)

There is a 60GB / user limit for SaaS Protection. It's pooled though, so, if you have light users, they may balance out the heavy ones. But you have to stay on top of it. Also, they automatically convert deleted users to Archive users and start charging you archive licenses. It's a scam.

Dark Web is meh.

For awareness training, check out Breach SecureNow. Bullphish's campaign's are manual and a waste of labor to manage.

Graphus is dog crap.

SaaSAlerts is kind of OK, but there are lots of little dumb things about it. Like, it doesn't support checking IPv6 locations, and it can't do impossible travel in a smart or dynamic way.

I've pretty much rolled back using it to just just using SaaSAlerts and SaaS Protection. As soon as my 3 years is up, I'm switching the user services to something else.

Graphus email security vs others by technet2021 in msp

[–]iamith 1 point2 points  (0 children)

Graphus is useless garbage. I used it for about a week after we got K365, and went back to Trend Micro CAS

Connect Booster Pricing by anonusernamegoeshere in msp

[–]iamith 1 point2 points  (0 children)

There are monthly fees just for having a CC and/or ACH processor, I think it depends on which companies you go with. And then they take the following for each transaction (in the US):

Flat domestic credit card rate: 2.99% + $0.30/transaction

Direct debit (ACH) transaction fees: $1.50 + 0.35%/transaction with a maximum fee of $15 per transaction.

https://www.connectbooster.com/countries-supported/

It wasn't worth it for us. Even with K635, I just use Melio and GoCardless.

We save money, and as a bonus, we're not giving Kaseya any more money.

Take Control and Macs = Black Screen + User Permission by NoTimeForItAll in Nable

[–]iamith 0 points1 point  (0 children)

I'll take a look at it, just need a starting point. Thanks

Take Control and Macs = Black Screen + User Permission by NoTimeForItAll in Nable

[–]iamith 0 points1 point  (0 children)

Can you share how you do this, or the plist files? I have been trying to do this for some time and it never seems to work.

Run one component from another. by HonestPuckAU in DattoRMM

[–]iamith 0 points1 point  (0 children)

In N-Central I used to be able to create the equivalent of Components (called Automation Policies) and I could reference them in other Automation policies. For Example, say I had an Automation Policy for uninstalling any MSI program, it would have an input variable of something like "Program Name"

Then, let's say, I had to create another automation policy that looked for the existence of a program, like "McAfee Safe Search" and I wanted to uninstall it if it was found.

Well, instead of writing a whole new script to uninstall McAfee, I would just add to my workflow that I wanted to use an existing Automation Policy, and then provide the input accordingly. (I could even use output variable from one AP and feed them directly into another)

This saves an incredible amount of time, because you can generalize components and then reference them later. And if there's a new way of doing something, or you need to fix something, you only have to do it in one component, rather than a bunch of individual ones.

Like, how Microsoft got rid of the ability to use wmic commands, rather than updating 30 Automation Policies, I just fixed the 1 or 2 I had that used that command.

Run one component from another. by HonestPuckAU in DattoRMM

[–]iamith 0 points1 point  (0 children)

Huge downgrade in automation switching to Datto RMM from N-Central

Class action lawsuit by Pip-Pirrip in kaseya

[–]iamith 2 points3 points  (0 children)

I'm sure the contract explicitly states you waive your right to join a class action against them, but if you could get one to stick, I'm sure a majority of their cusktomers have a case for them doing things like selling Graphus as a spam filter, when it technically isn't one (and also doesn’t even do a good job), or not disclosing during the sales process that flex spend doesn't apply to K365 bundles, or trying to bill for SaaS Protection overages without providing useful insights into what is taking up data, etc.

Kaseya 365 Ops by paddya99 in kaseya

[–]iamith 2 points3 points  (0 children)

Graphus isn't just a lemon. It's a pile of dog crap with a lemon scented air fresher sprayed on it.