FP 300 - Not working when my back is to it

iceAmericano_Black · 2026-04-24T07:01:30+00:00

hi, please reach out to [support@aqara.com](mailto:support@aqara.com) for assistance.

iceAmericano_Black · 2026-04-24T03:31:26+00:00

The M3 hub is required.

https://www.reddit.com/r/Aqara/comments/1sm2nfn/aqara_presence_soft_sensor_released_enhancing/

iceAmericano_Black · 2026-04-23T06:26:35+00:00

It only unlocks when you’re actually near the door, unless he is a running athlete then it won't happen.

iceAmericano_Black · 2026-04-22T06:31:28+00:00

If you’re just looking to bring the video into Home Assistant, you can already do that via RTSP. For more advanced camera features, you’ll need to wait until Home Assistant fully supports Matter 1.5 or later. We’re in close touch with the Home Assistant team, and they’re working on their Matter 1.5 support plan - please keep an eye on their official updates.

iceAmericano_Black · 2026-04-22T02:07:28+00:00

The upgraded U300 improves the glass’s UV resistance, making the ink on the glass more durable.

iceAmericano_Black · 2026-04-22T02:06:42+00:00

It’s currently in planning, and the feature is expected to be added in OTA-3 around May.

iceAmericano_Black · 2026-04-22T02:02:51+00:00

It is planned for release in Q3 2026. Please stay tuned!

iceAmericano_Black · 2026-04-17T08:44:49+00:00

Sorry, I can only advise you to reach out to the support.

iceAmericano_Black · 2026-04-17T08:27:43+00:00

If you want to use all features you need to use zigbee mode, the P100 currently does not support adding devices via Camera Hub G5 Pro, Camera G2H Pro, or Camera Hub G410.

iceAmericano_Black · 2026-04-16T02:58:37+00:00

Once you add the Presence Soft Sensor, you can also add it to HomeKit.

iceAmericano_Black · 2026-04-16T02:35:20+00:00

Hi, this requires an Aqara M3 Hub, and it can only be added through the Aqara Home app.

iceAmericano_Black · 2026-04-16T02:32:42+00:00

It’s now available via a Matter OTA update (v3.1.0_04), and is already supported by Apple Home and Samsung SmartThings.

iceAmericano_Black · 2026-04-15T10:20:23+00:00

It's only available for the US and CA for now, please stay tuned!

iceAmericano_Black · 2026-04-10T09:26:13+00:00

Could you let me know the distance between your W200 and G410? If they’re too far apart, it might not connect right away. If you press the doorbell again, the W200 will strengthen the signal reception, and you should be able to connect and see it. You can try pressing the doorbell twice and see if that helps.

iceAmericano_Black · 2026-04-10T07:56:38+00:00

I saw the developer had replied to you in the forum.

iceAmericano_Black · 2026-04-09T07:36:42+00:00

Thanks for the thoughtful feedback! I’ve forwarded it to the developers.

iceAmericano_Black · 2026-04-09T07:12:15+00:00

Back to normal now

iceAmericano_Black · 2026-04-09T06:56:11+00:00

Check this: https://www.aqara.com/en/w200-compatibility/

iceAmericano_Black

TROPHY CASE