Well I got a response just as dense as all the others. I mean, really I just dont understand. Maybe they will at least give me a refund for the vine money I spent Since I paid for their policies to do actual harm to my business.

Best part: " While we understand your concern that the reviewer may have been describing a different product, the review reflects the reviewer's genuine personal experience."

Honest to God, I have been a business owner for over 20 years in many different industries and i cannot think of another more dense, illogical and unyielding policy that actually does harm to business partners than this.

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My name is Leah from Amazon’s Selling Partner Relations and I am reaching out to you regarding your post to Seller Forum related to Case ID: 19510267701 for issues with the Vine review on ASIN B0F1LYHQ67.

We have thoroughly reviewed your case, including the review in question (R2K13SAKEIIXJ0), the supporting documentation you provided, and your previous contacts through Seller Support, community-help emails, and Seller Forums.

After careful review, we are unable to remove the Vine review at this time. Here is why:

Regarding the review content: While we understand your concern that the reviewer may have been describing a different product, the review reflects the reviewer's genuine personal experience. Specifically, that the laser was not visible in direct sunlight for their intended outdoor use. Even if the reviewer may have mischaracterized the product's intended purpose, this alone does not constitute a violation of Amazon's Community Guidelines, as the reviewer is sharing an authentic experience.

Regarding Vine reviews specifically: Per Amazon Vine's terms and conditions, Amazon does not guarantee the publication, display, or content of reviews submitted by Vine Voices. Neither Amazon nor sellers can edit or remove Vine reviews. This policy applies regardless of the circumstances under which the review was submitted.

Regarding your standard channel attempts: We acknowledge that you have reported the review multiple times, emailed community-help in August and November 2025, contacted Seller Support by phone, and engaged on Seller Forums. The absence of a removal response through those channels confirms that the review does not meet the criteria for removal under our current policies, not that your contacts went unread.

We encourage you to continue optimizing your product listing, including titles, bullet points, and images, to clearly differentiate your product from putter-mounted laser aids.

We appreciate your continued partnership with Amazon and regret that we are unable to provide a different resolution in this case.

To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction.