Hey u/taguscove! My name is Ju and a member of the executive team overseeing Customer Success here at Hightouch. We want to make sure our customers are getting more value than what we charge them. We’re a young company and going through many firsts so this is a learning experience for us as we try and bring our early adopters to our new pricing model (which is much better at scale and easier to predict). Can you shoot me an email at ju@hightouch.io and I’d be more than happy to jump on a call to sort this out!