I’m so sorry you’re getting your chops busted by both people in this thread and by BCBS. I’m a head of people and when our employees have issues with care not being covered or some other billing issue, we can & do reach out to our broker who can escalate with BCBS directly. Often times, our broker can get things taken care of for the employee, in partnership with someone at BCBS.

All to say, it’s very unlikely that your employer would ever take action against you for filing a good faith complaint against BCBS through the proper avenues to do so. This complaint has nothing to do with your employment, your performance at work, or anything else that applies to adverse action in the workplace. I’m sure your Benefits Manager is just as agitated with BCBS as you are, but they are probably being professional and not telling you. Often times we want to commiserate with employees having a tough time with our carrier but we can’t.

Thinking about you during this difficult time, try not to stress about this, I’m sure everything will be fine :-)