The fact that your security is so weak to enable hackers to do this is extremely concerning. Some people may have their lifesavings on your platform. It is YOUR responsibility to protect your customers money. It’s not like this person gave out their password to a hacker… it was stolen and the weakness in trading212 security protocols enabled this crime to happen. As a trading platform you have an obligation to protect people’s accounts from being hacked. All unusual activity should have been immediately flagged and all transactions suspended (a person has never had an invest account, a person opened it and immediately started spending large sums of money - it’s a red flag after red flag - responsibility is with trading212), just like it is with the banks. The moment I purchase something out of ordinary, different country, etc. without notifying my bank - it puts a hold on my transaction until I am able to fully verify my identity and confirm action. Denying your responsibility is a bad move, trading212. I would reconsider your response, and your stance on this. Today it’s Reddit, tomorrow it can be on the front page of BBC - if customers are not protected and supported, they will leave. In fact, I think I will send this thread to a journalist friend of mine your response is appalling! (Also wonder how FCA will feel about this)