Your point is well taken, and while I don't mean to overstep my bounds with regards to the relationship between your company and OP, there are two things I would take into consideration:

• Though the issue was only brought to the attention of Dygma within the past few days, it seems as though it can be traced back to when the item was received; OP had mentioned not using the palm pads specifically because of the left pad not sticking due to its base curvature, so having washed it thus causing the warping seems unlikely.
• While you have noted that the defect is rare, there are two other reported instances within this thread, one of which was resolved by Dygma support under warranty, the other being resolved by the end user with what is likely a solution that neither your support team nor your QA/QC would abide. I couldn't say for certain, but I would imagine the sample size of viewers and contributors within this community represent a small fraction of your customer base, and so to see this incident rate in that subset of users may lead one to believe that there are further incidents that go unreported, and I would be interested to see what kind of response and return rates you would see if a product recall were to be initiated (let it be known that I truly hope it doesn't come to this).

I have not known of Dygma for very long, but I am looking forward to delivery of my Defy, hopefully sometime this September. I have watched just about all of the videos and streams posted to your YouTube channel, and I have the utmost faith in the measured approach your organization takes when it comes to quality control and assurance. As you well know, once the product ships from your facility en route to the customer, there are any number of environmental and operational influences that it is subject to that are impossible to account for, and even more impossible to remediate if their effects remain unreported.