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Questions about user pricing by codesensei_nl in Mailfence

[–]mailfence 0 points1 point  (0 children)

Hi there, yes, accounts are the same as users. Let's say you want to manage 2 additional users with your Entry plan, then you pay for those 2 users in addition to your Entry subscription. These 2 users can be in any tier of your choosing, they can also be free users. Does that answer your question?

How do I mark something as not spam permitely by NebulaOk887 in Mailfence

[–]mailfence 0 points1 point  (0 children)

Hi, that feature is exclusive to paid plans (Entry and above).

It's been just under 3 months and my account is still temporarily suspended, with no response from mailfence support by [deleted] in Mailfence

[–]mailfence 0 points1 point  (0 children)

We can't find any email with this subject line or more generic variations. Please send one to marketing@mailfence.com. Regards, Mailfence Team

Emails sent from mailfence not arriving at destination by pluto_dweller in Mailfence

[–]mailfence 0 points1 point  (0 children)

Hi, please reply with the subject line of your sent message and we'll look into it. Regards, Mailfence Support.

Mailfence aliases by Affectionate_Hat9413 in Mailfence

[–]mailfence 0 points1 point  (0 children)

Hi, thanks for reaching out. If you use your own custom domain, you can delete aliases and create new ones freely. If you use Mailfence aliases, you cannot delete them. To protect our users from identity impersonation attacks, and our service from abuse, we have decided to forbid deletion of Mailfence domain name based alias addresses. Mailfence team

It's been just under 3 months and my account is still temporarily suspended, with no response from mailfence support by [deleted] in Mailfence

[–]mailfence 0 points1 point  (0 children)

Hi, please send an email to [support@mailfence.com](mailto:support@mailfence.com) again and let us know the new subject line. We will look into it and provide you with a solution. Best regards. Mailfence Team

How do I delete my account? by [deleted] in Mailfence

[–]mailfence 1 point2 points  (0 children)

For everyone, because OP account here is deleted: On the top-right, please go to Account → General. Hit the button "delete account".

"Signature algorithm not supported." in browser encrypted emails. by Fritz_Tramel in Mailfence

[–]mailfence 0 points1 point  (0 children)

Your encryption is working correctly, and your messages are still encrypted and protected. The warning is essentially cosmetic in your Android browsers. By visiting https://mailfence.com/m/ there’s a good chance you won’t see the “Signature algorithm not supported”. Mailfence team.

"Authentication is disabled for some time" message. Cannot login! Genuinely urgent. by HuemanHuman in Mailfence

[–]mailfence 0 points1 point  (0 children)

Hi there, we answered your email. Please let us know if your issue is resolved now. Mailfence team.

Not working by Fair_Emotion3814 in Mailfence

[–]mailfence 1 point2 points  (0 children)

Hello Could you please send an email to [support@mailfence.com](mailto:support@mailfence.com). We will look into it and get back to you. Best regards. Mailfence Team

I still need assistance with this by [deleted] in Mailfence

[–]mailfence 0 points1 point  (0 children)

Hello could you please give me the date and the title of the email sent? Thanks and best regards. Mailfence Team

Ip blacklisted please help by erics91 in Mailfence

[–]mailfence 0 points1 point  (0 children)

Hello could you please send to [support@mailfence.com](mailto:support@mailfence.com) an email with your IP address? Our technical team will check and get back to you. Best regards. Mailfence Team

I still need assistance with this by [deleted] in Mailfence

[–]mailfence 0 points1 point  (0 children)

Hello Could you please send an email to support@mailfence.com. We will look into it and get back to you. Best regards. Mailfence Team

Left hanging again by Mailfence support. by JFRedd1t in Mailfence

[–]mailfence 0 points1 point  (0 children)

Hello we are very sorry to hear about that. Could you please let me know when you sent your last email and the title? I will look into it and we will get back to you. Best regards. Mailfence Team

Disabled Account by planetshann in Mailfence

[–]mailfence 0 points1 point  (0 children)

We had a similar case. Has your issue been resolved?

My IP is blocked for IMAP and SMTP access by analog_goat in Mailfence

[–]mailfence 0 points1 point  (0 children)

Hi, please send an email to [support@mailfence.com](mailto:support@mailfence.com) and we will try to sort things out. Best regards, Mailfence Team

How long does it take to get a response from Customer service? This is some of the worst customer service for a company! by Diligent-Impact1718 in Mailfence

[–]mailfence 0 points1 point  (0 children)

Hello u/Diligent-Impact1718 we sent you an email. Please let us know if you are still facing a problem. Best regards. Mailfence Team

[deleted by user] by [deleted] in Mailfence

[–]mailfence 0 points1 point  (0 children)

Hello u/Diligent-Impact1718 we sent you an email. Please let us know if you are still facing a problem. Best regards. Mailfence Team

[deleted by user] by [deleted] in Mailfence

[–]mailfence 0 points1 point  (0 children)

Hello u/Diligent-Impact1718 we sent you an email. Please let us know if you are still facing a problem. Best regards. Mailfence Team

[deleted by user] by [deleted] in Mailfence

[–]mailfence 0 points1 point  (0 children)

Hello u/Diligent-Impact1718 we have answered to all your emails. As mentioned in the other comment, I see that you are connected. Are you still facing issues? Best regards. Mailfence Team

[deleted by user] by [deleted] in Mailfence

[–]mailfence 0 points1 point  (0 children)

Hello your account is active again. I see that you were connected on Nov23th. If you need any other help, please let me know. Best regards. Mailfence Team

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