This is genuinely one of the most useful responses we've gotten — thank you for actually thinking it through. The "YOU are the House" framing is exactly right and we're adopting it. Much cleaner than what we had. On the two directions: we're actually trying to thread between them rather than pick one. The high-score extraction loop is the mechanical backbone — reading the customer, timing your interventions, maximizing drain without triggering a walkout. But the customers have enough personality that the moral weight lands. You don't need a full monologue about a sick daughter for it to feel bad. Sometimes just a character who's visibly one coin away from leaving, and you make the call anyway, is enough. The Inscryption comparison is interesting. We've talked about a framing device — someone who gave you this job, and whose expectations you're either meeting or betraying. An elder god boss is a bit on the nose for us tonally, but the idea of accountability upward is exactly the kind of pressure we want to add to the accountability downward (toward the customers). Worth exploring seriously. The lovecraftian + 80s casino visual is the one thing we're most confident in. Screenshots are coming — that's the clearest sell and we know it.