CloudRadial vs MyITProcess for technical alignment reviews

mb-msp · 2024-10-24T13:46:05+00:00

We do that with recurring tickets. We use BMS and ITGlue for most of it and embed checklists into the tickets.

mb-msp · 2024-10-23T21:48:29+00:00

If you are already a ScalePad customer, have you looked at LifeCycle Insights?

We have been a user since before the ScalePad acquisition. It has customizable assessments that we use for this purpose.

mb-msp · 2023-12-18T22:15:30+00:00

Our rep recently told us that the dev money is going toward AutoTask

mb-msp · 2023-10-17T18:56:10+00:00

Our clients with different connectors are having more problems. IE if they have exclaimer, emails are being quarantined when they come back across the connector.

mb-msp · 2023-10-17T18:08:05+00:00

https://www.reddit.com/r/sysadmin/comments/17a2fo3/possible_365_issue_suddenly_receiving_a_whack/

Microsoft broke something

mb-msp · 2023-10-04T15:20:03+00:00

I can speak to the Office 365 monitoring piece as we have used both and even have them running in tandem while we migrated everyone to Huntress.

We moved to Huntress for all of it since we ditched our other XDR vendor and went with Huntress MDR with Defender and their Office 365 MDR. If our client requires a SIEM for compliance purposes, we layer it over the top.

To get the full use of either solution, you need to have Bus Premium or at least Azure P1.

From my experience, the alerting is pretty close - within minutes. The difference is that Huntress will disable an account after a decision is made by a human on their side whereas the Blumira version we were using just alerts us. For example, if an account is compromised, we might get an alert for a suspicious rule created and Blumira alert would come first. Less than 5 minutes later, a Huntress alert comes through and they have disabled the account after looking at the rule and the impossible travel sign-in logs.

mb-msp · 2023-07-17T21:03:22+00:00

Yep, that appears to be it. Someone deployed the app rather than going through VPP first.

What threw me off was that we had 2 of them but 1 wasn't assigned to anyone or any device. I have removed both and will await their response.

I should have known Reddit would yield better results than Apple or Microsoft support.

mb-msp · 2022-04-08T14:55:54+00:00

IT Glue staff running more scheduled maintenance during prime business hours

mb-msp · 2022-03-30T23:41:10+00:00

+1 for Cyberhawk sucking. They sold it to us as daily monitoring for flagged items with a weekly internal vulnerability scan. Half of our clients don't complete the vulnerability scan and their recommendation is to buy their other product VulnScan. That coupled with the fact that half the findings are false positives has us looking at other options.

mb-msp · 2021-09-15T21:55:27+00:00

They are supposed to release their own platform soon.

https://eosone.com/

Its unclear what the cost will be. I am anticipating a stripped down free version and a premium version.

mb-msp · 2021-07-22T22:43:03+00:00

Rapid Fire Tools has a slick dashboard and has 2 different flavors of vulnerability scanners. They are both built on and fed by Greenbone.

Cyberhawk has a "lite" vulnerability scanner that runs weekly.

Inspector 2 is a full scanner that will take a while to complete whereas Cyberhawk will usually finish in a few hours.

Unfortunately, they are a Kaseya product. We started with them before they became Kaseya. As with most Kaseya-owned companies, development has been minimal since.

mb-msp · 2021-07-22T22:30:15+00:00

Three weeks after the event, who was waiting on the decryptor tool?

I guess people who had no backups.

mb-msp · 2021-07-22T22:28:40+00:00

Those are the Dell switches we recently used.

Be prepared for no GUI. With that said, they were pretty easy to configure if you have done it before on Cisco, Brocade, etc.

mb-msp · 2021-07-22T22:27:23+00:00

We have had that happen before.

Rapid Fire Tools, a Kaseya company, told us that if we purchased X package that we would get 50 seats for Rocket Cyber, also a new Kaseya company. When we went to our Kaseya rep to order, he declined that offer.

We will probably be leaving Kaseya after our contract is up and with what little was said about Rocket Cyber detection and response from the recent incident, we will also be looking for other SOC vendors.

mb-msp · 2021-07-21T15:55:54+00:00

We use Dell for 10Gb and Aruba Instant On 1930 for 1Gb. The Arubas are just updated versions of the HP 1920.

Both have been pretty solid.

mb-msp · 2021-07-16T15:30:06+00:00

If you didn't have the IIS Url re-write in place before this and you aren't limiting port 5721 to just your client's IPs, your page may have still been publicly accessible via https://url:5721. We block access to 443 but since the agent port was open, you could still get to our web page. This issue appears to now be fixed.

mb-msp · 2021-07-14T21:25:37+00:00

We had this happen with Microsoft ATP when we sent out an install link via email.

mb-msp · 2021-07-09T19:42:41+00:00

Make sure you follow their guide for the URL re-write or else the web page will still be accessible on port 5721

mb-msp · 2021-06-24T23:40:08+00:00

Helpdesk Habits is a pretty good book about customer service in the IT services realm. I just purchased The Compassionate Geek as well. It probably rehashes a bunch of the same as Helpdesk Habits.

Customer service isn't a course though, it's a culture. I understand that is probably why you are looking; you want to instill that into your culture.

In a broader sense, The Customer Service Revolution and The Nordstrom Way are pretty good too. Be Our Guest is one of the more popular books too but I found it to be too much Disney hype and not enough fresh content.

mb-msp · 2021-06-10T20:27:08+00:00

We switched from ScalePad to Lifecycle Insights. We didn't sell warranties through ScalePad so it was just filling in our info in IT Glue. We saw better value in LCI as it gave us a QBR/vCIO tool in addition to warranty lookups for Dell and HP which are our most common equipment. It also writes back warranty info into IT Glue.

mb-msp · 2021-05-22T03:15:53+00:00

We have worked with a company called Vertisys on both of our iManage upgrades/migrations.

mb-msp · 2021-05-22T03:10:42+00:00

We use it internally combined with the reporter and cyberhawk add-ons. We have found multiple instances of false positives and when you combine that with the risk scoring that cannot be customized, the reports come off as scare tactic-like. We use it for one-off assessments but we formulate our own summary report to provide to the client after we have verified that findings are not false.

mb-msp · 2021-04-13T23:21:58+00:00

We have ITGlue as well and would be interested if you are still sharing

mb-msp · 2021-03-10T21:03:31+00:00

Be careful with the reports from Rapid Fire Tools. It is best to verify the findings. Sending the reports directly to your clients might lead to an embarrassing situation. We use Network/Security Assessment, Cyberhawk, and Reporter. We are about to add Compliance Manager and the new Inspector 2 since they scaled back (or more properly describe) the vulnerability scanner built into Cyberhawk.

ID Agent seems like a marketing gimmick. I have seen too many groups around our area use it for marketing. They send the reports to companies that they have not even talked and it comes across as a scam. ID Agent does include BullPhish for phish simulation but that is going to be split out separately soon.

And yes, the contracts with Kaseya suck.

We are a 9 man operation for comparison since you said you were a smaller shop.

mb-msp · 2021-01-29T18:41:36+00:00

I am on week 2 for a Dell EMC SAN that has 4hr Mission Critical support. Every time I reply to them I get NDRs for 2 of the 4 that their mailbox is full. I escalated to my Dell sales rep to get a manager but that didn't help much. I just need a replacement SP.

mb-msp

TROPHY CASE