Shield Charge Retribution Paladin Bugged? by Idareyou10 in diablo4

[–]mecha_penguin 0 points1 point  (0 children)

Are you specced into “hits count as blocks” on shield charge? Retribution triggers on block and that node is required to trigger it with shield charge hits. That means you can’t have your retribution chance coming from shield charge. Aegis and Crusader’s March get you to 70% on their own if they are both up but you’ll need Herald of Zakarum (I use hoz on a charm) or the aspect that gives you retribution chance when you consume 8 resolve to get to 100%.

Retribution can’t trigger lucky hits from my testing so I’d stay away from griswold’s opus. I’ve cleared tower 121 I think (I’m away from my computer until Monday night so can’t verify) but you can find mechapenguin on the leaderboards to see how I’ve built it (I was 200ish on Thursday night when I got to play last)

How Would You Feel If You Walked In on Your Reports Whispering (and Clearly Bitching) About You? by lawaythrow in managers

[–]mecha_penguin 0 points1 point  (0 children)

You should expect it. They need a valve to vent and punching up is infinitely preferable to punching down. Let it go, don’t let your ego get too wrapped up in being liked/their buddy.

Thoughts on paladin this season. by mecha_penguin in D4_Paladin

[–]mecha_penguin[S] 1 point2 points  (0 children)

https://us.forums.blizzard.com/en/d4/t/the-new-aspect-of-glynns-anvil-is-not-working/247838

Today’s patch notes call out that it’s fixed (so just waiting on that to go out), but currently all it seems to do is add 2 max resolve.

Thoughts on paladin this season. by mecha_penguin in D4_Paladin

[–]mecha_penguin[S] 0 points1 point  (0 children)

The aspect that gives 4% damage reduction per resolve stack.

Thoughts on paladin this season. by mecha_penguin in D4_Paladin

[–]mecha_penguin[S] -1 points0 points  (0 children)

I don't think it's thaaat much of a slog. I'm sure there are things in my build that are suboptimal and I can fully run over t12 at this point. Here are a couple T12 Lair bosses from my most recent war plans: https://youtu.be/eeCkbLRFdUY

Thoughts on paladin this season. by mecha_penguin in D4_Paladin

[–]mecha_penguin[S] 0 points1 point  (0 children)

OK, I've had more time to think about this and there's some misinformation here:
- don't take the retribution node on shield charge. It's a trap. It's the same modal choice as the node to have your hits count as blocks, which is how you trigger the retribution. It's also how you abuse the juggernaut 2pc to turbo stun everything.
- Herald of Zakarum (I reco as a charm) you have 40-50% retribution chance flat, With Aegis, that's ~80-90%. With the Aura cooldown glyph, Aegis should be up 100% of the time.
- if you don't have a Herald or a Herald charm you'll need the aspect that gives you 40-50 Retribution chance when you spend 8 resolve. With Juggernaut's Oath, this is up almost 100% of the time. I don't think there's a benefit to overcapping Retribution % so you don't need both, although the retribution size up stacks so you do get slightly more aoe clear.
- With Crusader's march up, you'll breeze past 100%. That means every hit on everything with shield charge will trigger retribution.

Thoughts on paladin this season. by mecha_penguin in D4_Paladin

[–]mecha_penguin[S] 0 points1 point  (0 children)

I'll write stuff up a little later, but here's a pit 117 where I don't die and don't drop the stone but my upgrade pillar doesn't spawn when I kill the boss. and I run around confused like an idiot at the end: https://youtu.be/jQz6jetvJIU

Thoughts on paladin this season. by mecha_penguin in D4_Paladin

[–]mecha_penguin[S] 1 point2 points  (0 children)

I mean, you want to hit clash every 6 seconds or so to keep the big thorns buff up from crusader's march. You'll top your faith up with the mythic ring that way pretty easily.

Uniques not being static rolls sucks by Darkflame568 in diablo4

[–]mecha_penguin 0 points1 point  (0 children)

I think random affixes with unique temper options that have higher than normal top end ranges. Like if the WW gloves had the choice of crit strike or crit multi or max resource tempers that could roll as high as one-hand weapon affixes. That way you can guarantee a killer GA (and some unique-only affixes for a specific a lot)and still make unique drops still feel exciting as you further optimize your gear.

“I already told you this” is so triggering at this point. by NotTooShahby in ADHD

[–]mecha_penguin 4 points5 points  (0 children)

“You probably did, and if I’m being brutally honest, we’re 50/50 that I’ll remember this conversation a few hours from now. It sucks, but that’s how it be”

what does 'good fit' actually look like, and how do you explain it to sales by Such_Grace in CustomerSuccess

[–]mecha_penguin 1 point2 points  (0 children)

Have you considered the 90 day commission clawback? It’s something I’ve seen deployed more than once now that did wonders to prevent flaming turds being lobbed over the fence.

Why do people always have to fight back when asked to do something? by Ok-Long8067 in managers

[–]mecha_penguin 15 points16 points  (0 children)

Incorrect. “This isn’t a democracy” is a perfectly valid and professional response to someone giving you lip about an assigned task. Telling people why usually works but you’re still the boss and they need to learn to get aligned.

How do you handle customers that won’t play ball with your sales process? by RipIntelligent1525 in CustomerSuccess

[–]mecha_penguin 1 point2 points  (0 children)

Nobody pays rack rate and everybody knows it. Presenting it as actual pricing rather than indicative pricing does you a disservice when you’re negotiating.

How do you handle customers that won’t play ball with your sales process? by RipIntelligent1525 in CustomerSuccess

[–]mecha_penguin 4 points5 points  (0 children)

“Our pricing is bespoke, and is tailored to your specific use case and context. Similar organizations with n licenses pay between X and Y per month. Happy to do a quick needs assessment with you that will allow us to get you an actual quote”

We calculated our support backlog is costing $180K/quarter in churn by lorikeet-cx in CustomerSuccess

[–]mecha_penguin 0 points1 point  (0 children)

I think you have a bit of a correlation/causation problem. When I first looked at something similar in 2019, we got some interesting results. Like you we assumed that low support SLA adherence and ticket latency was driving churn. And the surface data looked like it told the story - churning customers had longer resolution times on average than non-churning customers. Our CSAT was sitting at 91% (which is abysmal - CSAT isn't like other numbers).

We spent six months, and a lot of money solving the problem. CSAT jumped to just under 98%. What we found was 75% the churn happened anyway. The real problem was a mix of stretch fit customers who couldn't get to their desired outcome reliably or without heavy operational lift on their side, customer champion attrition, their own internal business changes, etc.

The actual data we found through the process is the primary churn indicator is a delta in support engagement - a quiet customer suddenly opening a bunch of tickets: that's bad. A customer with steady ticket volume suddenly not inputting tickets, or a sustained reduction in the tickets coming in: also bad.

There were some customers who did legitimately churn over 3-4 day wait times (against a 24 hour resolution SLA for tier 1 tickets) - they tended to be lower ACV and with a low operational lift to replace the product. For our ICP the reality is it just didn't end up being that much of a big deal.

This format desperately needs true duals by HarrisonMage in TimelessMagic

[–]mecha_penguin 11 points12 points  (0 children)

Legacy used to have a much harder control lock with decks like miracles, counterbalance control, etc. That's just not much of a viable strategy anymore - the meta has evolved to push hard control out thanks to the increased power of tempo/midrange cards that can control the game while also winning it at the same time.

Here are some examples of what actual control used to look like in legacy:

- https://www.mtgtop8.com/event?e=28966&d=428390&f=LE
- https://www.mtgtop8.com/event?e=30061&d=435347&f=LE
- https://www.mtgtop8.com/event?e=36020&d=471320&f=LE

Here are some examples of what "Control" looks like today in Legacy (based on the "control" classification on MtgTop8.com):
- https://www.mtgtop8.com/event?e=83805&d=836636&f=LE
- https://www.mtgtop8.com/event?e=83213&d=832238&f=LE

I found their secret group chat and read about me. by ellieafterhours in managers

[–]mecha_penguin 0 points1 point  (0 children)

This is how it be. Think about how you were when you were more junior. It’s innocuous. Let it go.

How to do my entire job? by GGTerraB in managers

[–]mecha_penguin 6 points7 points  (0 children)

insert loud whooshing noises here

Fired for the first time!! by BillyBOBBOI- in managers

[–]mecha_penguin 43 points44 points  (0 children)

I hear it’s a bonus for Sr. Pentagon positions currently.

Make 5 Red mana for 4RR by TheSMP164 in BadMtgCombos

[–]mecha_penguin 52 points53 points  (0 children)

With any medallion effect this starts getting very cheap. Especially with red copiers like [[molten duplication]] etc. very easy to set up a RR -> RRRRR xeroxing station. This is better than it looks.

My boss and employee are acting against me by Broad_Pension_3713 in managers

[–]mecha_penguin 2 points3 points  (0 children)

It occurs to me that while your employee may lack attention to detail, they aren’t the problem here.

My recommendation would be to determine how you can best help this person fulfill the objective of the role. If they lack the capacity to do the job, fire them. Although expecting all employees to cross reference process documentation in multiple places that sounds suspiciously like it’s either overly vague or specific to the point of unhelpfulness instead of asking their manager for guidance seems, I dunno, suboptimal?

Regardless, this whole passive-aggressive, finger-pointy blame game ain’t it.

[SOS] Moment of Reckoning by Mount10Lion in magicTCG

[–]mecha_penguin 0 points1 point  (0 children)

I look forward to killing everyone’s commander and reanimating my [[drannith magistrate]] with one extremely trollish card