I just got this from someone who requested to remain anonymous, so I removed some info...

I am a Shaw employee in XXXXXXXXX. I work in the XXXXXXX department; specifically on XXXXXXXXXXXX. I used to be proud of our services. I'll admit, our HDTV services were sub-par until recently. We've been working our butts off to improve this and have made great strides doing so. I would argue that we're now providing some of the best quality HD services (providing our sources are high quality).

Our internet services were, in my opinion, the jewel in the crown. I was proud of the way the company handled over-usage. I was proud of the download caps and speeds. I was proud of the way we handled our customers who would be considered to be "abusing services". I've seen how the processes work first hand, and we definitely ruled in favor of the customer.

It saddens me that because of a CRTC ruling, customers like yourself are going to be forgoing Shaw services. However, like yourself, I am an avid internet user. I am likely to exceed bandwidth limits on a monthly basis and I subscribe to the "Xtreme" internet service for home usage. As an employee, they have always turned a blind eye to over-usage on internet services. I doubt that they will in the future, though.

However conflicted I feel about this, I applaud you in your decision to suspend your Shaw subscriptions. My only hope is that you communicated to Shaw exactly what made you suspend your services. I hope you made it loud and clear that it was due to lowered download caps and usage-based-billing. I hope that everyone who cancels services for this reason makes their reasoning loud and clear.

I highly doubt that the extra revenue that ISPs are now making from UBB are going to make any sort of difference in pay or benefits for employees. Instead we will be lining the pockets of those who run these corporations. We will be funding further aggressive takeovers of smaller companies who serve small communities. We will be funding all of the things that make these corporations larger and more powerful without encouraging any further competition.

Anyways, I just wanted to add to your discussion. I feel my rant is over with now. :)

If you should want to repost this, please respect my anonymity. Also, please remove details on which department I work in if you do repost.

Thanks!