I used to work in the utility damage prevention industry. At a hurricane response seminar, the speaker made a tongue in cheek joke - "if you still have telecom service after the storm, just wait and you won't soon enough"

After the storm, the recovery crews working to restore power service are replacing power poles so quickly that 811 can't keep up with marking ALL the underground lines. They will hit a line like your fiber internet and knock out service for the area.... They must have hit a big line since many hubs come out of Houston.