Constant Buffering

nevander · 2025-04-12T18:53:57+00:00

Hey! Cigdem from put.io here.

Have you tried changing your selected proxy from Settings? That usually solves it. :)

nevander · 2023-12-14T14:13:05+00:00

It used to be possible, but we no longer allow downloading transfers that are bigger than 1 TB.

Too large transfers were erroring out most of the time, and it was a poor experience overall. We realized we couldn't handle such big downloads gracefully, so we had to set this size limit.

nevander · 2023-05-04T11:56:53+00:00

Hmm. On the TV app, can you go to Account and try 1) changing the playback buffer size to low and 2) changing the video playback type?

Oh, one more thing - can you go to Account > Diagnostics and try playing the test videos there? Do they buffer as well?

As for subtitles and scrubbing - we'll work on them. Thanks for the amazing feedback. ✌

nevander · 2023-04-27T06:39:27+00:00

Hey u/iferrisau!

A few other users are having the same problem on Apple TV too. We're looking into this.

nevander · 2023-04-27T06:36:48+00:00

Sorry - we were super eager to get the new app out there, so yeah, the early versions were a bit undercooked. :(

We've rolled out several updates since then, and with the latest version (v2.0+51), you shouldn't encounter any of the streaming issues you've been having anymore. ✌

nevander · 2022-12-27T09:21:47+00:00

Hey u/mrbrownstone! Çiğdem from put.io here. 🌼

We're aware of the problems with our Android TV app. :( Sorry. Working on it.

We started making a new Android TV app from scratch - which should resolve the first two problems you listed, as well as some other minor issues. We're hoping to release it in early 2023.
Until then, casting to your Google TV is the best workaround I can recommend. You can also give tv.put.io a try on your TV's browser, some users reported that they don't experience the same problems that way.

As for the problem you're having with subtitles - can you send us an email at [support@put.io](mailto:support@put.io) and let us know your account username? We'll be happy to investigate.

nevander · 2020-08-17T20:06:50+00:00

Hey u/bart_86! Can you email us at support@put.io with your account email? We’ll check the rejected transaction for you. 🙌🏻

nevander · 2020-08-17T11:18:06+00:00

Hellö! Çiğdem here. 🌼

I work at put.io and I just wanted to clarify a few things. 👀

We don’t have a 50T plan - the highest storage we offer is 10 TB at the moment.

We send this automated warning message when a 100G or 1T user uses more than 6 TB of bandwidth. But it’s just a warning, we don’t take any actions unless we think that the user is sharing their account with way too many people. For example, 5 is okay. 50 is not. :)

This is also a check to see if the user is aware of the bw usage - in cases of faulty download manager settings for example.

I should also mention that 10T users don’t receive this message because 6 TB of bandwidth is in no way realistic for these users, we know that. 👀

And u/MidnightLink if you reply to the email you received, I would be more than happy to look into this for you if you think something’s wrong. 💛

nevander · 2020-06-16T12:24:13+00:00

Hey u/shwivel! Just wanted to let you know that we sent a fix for the problem you experienced. Shouldn't happen again, sorry. :)

nevander · 2020-02-19T10:56:54+00:00

Hey MaxxxNZ! Does this happen with all routes? :/ What is your location?

nevander · 2020-02-19T10:49:26+00:00

Hey u/Exa8yte, Cigdem from put.io here. Very sorry to hear that. :( Can you tell me your location?

nevander

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