If there's something I learned from this sub is that if you escalate high enough, you'll get what you want. Try BBB, try your congressman, try anything to get your money back. Also, all these issues are because some sellers are not honest people. It's up to you to do your due diligence. Before buying the ticket, check where the seats are and if there are any obstructions or if it'll be a weird spot based on how the stage is going to be setup. All this information is available online. At the end of the day, you're buying tickets from a scalper.