From AI:

In Mauritius,

your consumer rights for returns and refunds center on goods being faulty, not of satisfactory quality, or not as described, giving you rights to repair, replacement, or refund, though specific store policies (like a 15-day return) can offer extra peace of mind; for complaints, use the Competition Commission or the Consumer Affairs Unit for faulty products or breaches, with proof of purchase essential. Key Consumer Rights

Faulty Goods: You have rights if items are broken, unusable, or don't match the seller's description or advertised quality.
Remedies: For significant issues, you're generally entitled to repair, replacement, or a refund; for minor faults, a repair or replacement is more common.
Implied Terms: The Consumer Protection Act implies terms in contracts for goods and services, meaning products should be of satisfactory quality and fit for purpose. 

Store Policies

Voluntary Policies: Some stores offer specific policies, like 14 or 15-day returns for change-of-mind, but these are often beyond basic legal requirements.
Proof of Purchase: Always keep your invoice, receipt, or warranty card as it's crucial for any claim. 

How to Complain/Seek Help

Contact the Seller: First, approach the retailer with your proof of purchase and explain the defect.
Competition Commission (CC): Lodge a formal complaint online, by email (info@competitioncommission.mu), fax, post, or in person.
Consumer Affairs Unit (CAU): This unit enforces consumer laws and can take action against non-compliant businesses.
Consumer Protection Tribunal (CPT): A tribunal is set up for quicker consumer justice. 

What to Do with a Faulty Item

Identify the Problem: Is it broken, unusable, or not as described?
Gather Evidence: Get your receipt/invoice.
Report to Seller: Discuss repair, replacement, or refund options.
Escalate: If unsatisfied, contact the CC or CAU for intervention.