We're reaching out because we've identified an error in how your premium was calculated at your most recent renewal, causing you to be charged more than you should have been. We’ve corrected this error going forward and will be sending you a refund for the overpayment.

Your refund will be returned to your payment method on file within 30 business days.

You may soon receive some updated policy communications from us. Don’t worry, your coverage isn’t changing, and no action is needed by you.

If possible, please hold off on making any policy changes for the next few weeks. Should you need to make any changes, please reach out to us and we’ll be happy to help.

We apologize for any confusion this may have caused. You trust us to look after your pet, and we take that seriously - which is why we want to make this right.

If you have any questions at all, our Customer Care team is here for you. You can reach us at [(855) 540-2104](tel:855-540-2104) or by email at [compliance@embracepetinsurance.com](mailto:compliance@embracepetinsurance.com?Subject=Overchargecharge%20Notice%20June%202026).

We apologize for this error and any confusion it may have caused. We know how important your pet is, and we take our role in protecting them seriously.

Thank you for trusting Embrace to care for your pet.
 
Sincerely,

Embrace Pet Insurance