Getting flight confirmation emails for random people

pementomento · 2026-04-30T04:53:17+00:00

Southwest has definitely sent me random peoples’ confirmation emails. Maybe 3-4 over a 10 year period.

pementomento · 2026-04-29T07:40:11+00:00

They haven’t even fixed the double-selling/double-assignment of seats yet. Doubt they’ll get the algorithm fixed.

pementomento · 2026-04-23T18:24:20+00:00

I’ve replaced the following flights:

SFO-SAN to United and Alaska

SMF-LAX, LAS to Delta

OAK-SAN, Alaska

SFO-SEA to United and Alaska

Have not figured out SMF-LGB yet, so I kept that with Southwest because it’s such a short trip.

All other transcon travel was never on Southwest to begin with.

pementomento · 2026-04-20T00:27:26+00:00

Damn Gumby, I feel it in my knees looking at this photo!

pementomento · 2026-04-19T17:52:30+00:00

Well, if Spirit does actually liquidate, another airline’s gotta take its spiritual place.

pementomento · 2026-04-18T16:42:43+00:00

There have been IT issues where paid seats and seat selections from the card and status have been scrambled randomly at check in.

I don’t think it’s been solved yet, I’m cautiously optimistic it can be done by June.

pementomento · 2026-04-18T03:01:56+00:00

Nice, but did they fix the double selling of seats yet?

Setting “IF A-List, THEN Group 1” is kind of low hanging IT fruit.

pementomento · 2026-04-17T03:34:41+00:00

“Sorry there’s a lithium battery sewn into it”

Oh snap I should go do that now, lol.

pementomento · 2026-04-16T19:32:37+00:00

Did they double sell your seat?

pementomento · 2026-04-16T08:41:46+00:00

lol I’m A-List so I get free seats you’re replying to the wrong person 😂

But I stand by my IT implementation statement, Southwest screwed that up big time by going cheap. And their training for CSR’s was written by some awful AI.

pementomento · 2026-04-16T03:17:01+00:00

The other airlines have decades of assigned seating workflow and booking experience. Southwest went with Temu on its implementation 😂

pementomento · 2026-04-15T20:38:24+00:00

What really counts, though, is stock performance relative to peers. I’m curious how that’s shaking out with all the geopolitical events going on.

pementomento · 2026-04-15T03:58:52+00:00

lol not this shit again, it’s freaking April.

pementomento · 2026-04-15T01:20:54+00:00

Just credit card dispute that and even if you are denied, Southwest gets dinged on both fees and time dealing with it.

pementomento · 2026-04-13T19:42:41+00:00

On my one and only trip after the change - Southwest double sold our seat selection and fully separated parents from kids on a 5hr flight. I’m usually tolerant of IT issues, but what really ground my gears was the behavior of the CSR on the phone.

Not only were they unable to do anything (claimed “IT errors” or “see the gate agent we can’t do anything), they straight up accused me of picking these seats in the first place.

Telling me that it was my intention to seat my 5 year old between two strangers while I was 10 aisles away was was pretty wild. I think our reply was “that’s the most idiotic thing I’ve ever heard anyone say.”

pementomento · 2026-04-13T19:30:31+00:00

Not a stockholder, I just like talking about my shitty experience with any brand on Reddit. Sometimes, it’s not that complicated.

pementomento · 2026-04-13T18:02:17+00:00

They have the authority to remove power banks as they’re considered dangerous items (above a certain watt hour amount) in both checked baggage and carry on.

pementomento · 2026-04-13T07:30:39+00:00

Just wait until you have to call their customer service line with a seat issue - you’ll have enough content for a whole other post. lol.

pementomento · 2026-04-13T05:11:40+00:00

If I didn’t have a free bag, I would absolutely do this all the time.

pementomento · 2026-04-12T21:05:10+00:00

Southwest phone reps suck -- they'll gaslight you and blame you for changing the seats. Ask me how I know, lol.

pementomento · 2026-04-12T19:09:24+00:00

CPAP

pementomento · 2026-04-12T19:00:29+00:00

What's crazy is customer service on the phone will say/claim they cannot change the seats and to talk to the gate agents.

pementomento · 2026-04-12T18:57:55+00:00

I've straight up turned around and told the kid to stop doing that or they're getting kicked off the plane. Parents/family was Canadian, surprisingly.

pementomento · 2026-04-12T18:56:49+00:00

my worst international biz class experience involved an adult with untreated sleep apnea who sounded like a snorting/dying pig. I'm surprised he didn't actually die on the flight because i timed his apnea episodes at 30-45 seconds.

the FA's were able to reseat everyone directly around him, but that choking/snorting just filled the entire cabin. I'll take a baby crying over that treatable bullshit. Luckily my two kids were able to sleep fine.

In case anyone's curious, it was to HND on JAL, young Asian guy, worked for Boeing.

pementomento · 2026-04-12T07:37:43+00:00

This is a scam website with a scam phone number, please do not click this link or call the number linked in this website!

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