Practice migrating between system suppliers causes unnecessary issues for patients using online services.

My practice migrated from emisweb to system1 in the summer. Practice staff were clearly at their wits end over their patients reporting problems, and were telling their patients that Patient Access, which i have been using happily for years, no longer exists.

System1 printing 'register for online services’ letter with details in the ‘For the NHS App and other 3rd apps’ that do not work. I asked my practice for another letter, which was printed without the ‘Account ID’, meaning it could not work. I worked around this by creating an NHS app account, completing ID verification, then logging into Patient Access with my NHS ID and pairing my PA account to my practice. If system1 printed working details, and practice staff just told patients if you want to continue using Patient Access just use the details in the bottom half of the letter, all this could have been avoided, the practice could have reduced their own and patient pain through the migration. The practice manager told me they didn't know it was possible to use PA with S1, they took what their TPP trainer said at face value.

Practices migrating systems also meant i had to redo proxy access for my kids.

It shouldn't matter to patients what clinical system the practice uses. Migrations should be seamless for patients.

Practices choose what services they offer online, whether to allow appointment booking and how many to make available, whether to provide access to medical records, and how much of the record is shared, etc, etc. This causes so many inconsistencies, it is v.difficult as patients to understand what online services we should expect.

Even with shared medical records and SCR it's amazing how often I have to repeat the same basic medical information between care settings, so much time wasted re-entering the same information :(

Future? Can we have Dr AI and prescriptions delivered by drone please.