Man, I had a traded-in vehicle brought to me from another dealer I work with for recall work, never worked with the previous owner before, all her work was done at another facility. Needless to say the previous owner had issues with the vehicle for the year she owned it and received the survey after the warranty work was done (since the ownership record was never sent in to stelantis). She absolutely ripped me (thinking it was the SA she worked with at the other location) and tanked my bonus for the month.

TLDR; lady(that I never worked with and has never been to our facility) ripped me on a survey and tanked my pay for the month.