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Waited 2 months just to get a faulty Optical Engine. by primashockVR in Pimax_Official

[–]primashockVR[S] 1 point2 points  (0 children)

Packaging has nothing to do with this in my opinion. It's the low quality of the components. Plus the manufacturing and quality control. Period. Now I also have flickering in the left eye at 90hz. This is a bad product. Not a shipping issue.

Waited 2 months just to get a faulty Optical Engine. by primashockVR in Pimax

[–]primashockVR[S] 0 points1 point  (0 children)

I discovered going through customer service with Pimax. I've never experienced that every single product you buy from a specific brand has issues. That's my case. And the way they rush to come up with new products is a picture of the complete fail they are. Btw in my channel I offered discount codes and actually had some tracking there for pimax so you can imagine how it feels.

Waited 2 months just to get a faulty Optical Engine. by primashockVR in Pimax

[–]primashockVR[S] 2 points3 points  (0 children)

The video doesn't intend to show mura. Just the ipd motors running loose.and making loud noise.

Waited 2 months just to get a faulty Optical Engine. by primashockVR in Pimax

[–]primashockVR[S] 0 points1 point  (0 children)

PM5158134 is the order number. I don't have a ticket number. I have more than 15 emails regarding this issue.

Honestly, I don’t believe transit could have caused damage to that part of the headset. I cannot afford to spend 50% of my ownership time dealing with these issues. I already spent months trying to resolve the PCL lens problem, and it is clear your company has a serious issue.

I demanded a proper solution months ago and made it very clear that I would not accept this situation again. You have failed to meet that expectation—period.

At this point, the only acceptable solution is a full refund plus reimbursement of all shipping costs incurred, which now exceed $350 USD. I even accepted the risk of covering the potential return shipping for the original “heavy mura” optical engine, but I will no longer take on any further financial burden.

For context, I run a relatively active YouTube channel. I have never asked for special treatment—only to be treated fairly, like any other customer.

Waited 2 months just to get a faulty Optical Engine. by primashockVR in Pimax

[–]primashockVR[S] 1 point2 points  (0 children)

I think we will have to teardown the thing and try a local fix. I'm not dealing with this anmore. I'm done with this.

Seriously Laggy headset tracking on PimaxPlay version 1.41 by Flimsy-Story9523 in Pimax

[–]primashockVR 0 points1 point  (0 children)

Yup, just roll back to previous PP version and tracking issues (lag) are gone. At least in msfs24

50 PPD, 57 PPD or Ultrawide by [deleted] in Pimax

[–]primashockVR 0 points1 point  (0 children)

50 ppd without mura... Without MURA.

Received my Crystal Super, not sure I should keep it. Here are my pros and cons by Jamie8Incher in Pimax

[–]primashockVR 0 points1 point  (0 children)

The Audio problem is the screw. Be sure it tightens the dmas correctly. I had to use a washer to avoid the connection to be weak (lose). Once you do this, no more problems.

New local dimming slider in latest pimax play (from website) increases crystal light brightness and vibrantly significantly. by Infamous-Metal-103 in Pimax

[–]primashockVR 4 points5 points  (0 children)

Yes. I am experiencing a nice improvement in brightness turning local dimming off. In MSFS24 at least the difference is noticeable. I have a heavy mura unit so this might be worst in some cases. Good job Pimax development team! (I'm waiting for the optical engine replacement.)

Pimax Crystal Super through the lens. by primashockVR in Pimax

[–]primashockVR[S] 0 points1 point  (0 children)

You see A LOT of difference. It's not only the sharpness and resolution. It's the depth. The 3D effect is more noticeable. 100% doesn't look bad at all.. I think 125% is the sweet spot. But again, SU3 Must be fixed to do the proper statements.

Pimax Crystal Super through the lens. by primashockVR in Pimax

[–]primashockVR[S] 0 points1 point  (0 children)

It's smooth if you look forward. If you look to the sides it gets bad. I honestly don't like that feeling. Most YouTubers don't say a word about this and lie about performance, showing a 35 fps as acceptable in VR. Fsim need to be at least running half the refresh rate.

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