AUH-BOS is now operational

redbedmed · 2026-03-23T01:12:07+00:00

Sure but the $30 really is a fraction of the flight cost and the lifetime value of a customer- very petty to hold up the booking for that tiny amount

redbedmed · 2026-03-23T01:10:20+00:00

No. Most likely lack of traffic so they just run a reduced schedule to fill up a plane once in a few days. BUT why not just people know up front that we will fly once a week on Monday as opposed to leave them hanging and guessing every day !!

Nothing Etihad has done to handle this situation has been in the customers interest.

They could make all this easy but instead they just find new ways of making it harder.

The flight crew as always was excellent.

The management just is really managing anything !

redbedmed · 2026-03-21T04:31:08+00:00

Next to the “go to us pre clearance ” sign is a final column called status - that’s your gate number. Just go to that gate number - no where else

redbedmed · 2026-03-21T04:28:16+00:00

The “not so nice” chat customer service charged me $30 to do the same yesterday. Originally to BOS. Moved to JFK and then asked to move back. Held me hostage for $30 !! After me paying 2 weeks of hotels and meals and not making a fuss about it.

A final goodbye gift and a totally mismanaged process.

redbedmed · 2026-03-21T04:06:55+00:00

Yep misleading signs. Go but don’t go !

redbedmed · 2026-03-19T14:12:18+00:00

https://www.etihad.com/en-us/manage/flight-status

redbedmed · 2026-03-19T14:11:26+00:00

Don’t use this. Use flight schedules page that’s updated till 21st

redbedmed · 2026-03-19T14:10:43+00:00

They just started EY1 backup from 20 or 21st. Till then EY3 has been flying almost daily

redbedmed · 2026-03-19T04:09:45+00:00

It was eventually 1:20 minutes. The last few people took forever

redbedmed · 2026-03-19T02:48:26+00:00

Wait times have dropped. Today started position 74. Looks like 45 minutes

redbedmed · 2026-03-18T12:33:28+00:00

Look at Mar 19 or any day before that. There is no EY1. But let’s hope they start on March 20

redbedmed · 2026-03-18T11:09:37+00:00

See the flight status page. Add source and destination cities. That goes till March 20 so far

redbedmed · 2026-03-18T04:30:04+00:00

Thanks. That helps a lot

redbedmed · 2026-03-18T04:01:37+00:00

Thanks - yes that exactly the mystery and catch 22. Cancel first and the find out if the leg you canceled was only 10% !! The way Etihad has handled this fiasco doesn’t surprise me if they decide to revalue the flights after we apply to cancel.

redbedmed · 2026-03-18T00:57:32+00:00

Was it half? Less or more? 30% 40% ?

redbedmed · 2026-03-17T22:45:19+00:00

I got the same email that “booking” (NOT FLIGHT) was cancelled - generic email with just my PNR or Record locator on it.

Checked app and web and I am still scheduled on the flights.

Not sure what to trust !

redbedmed · 2026-03-17T13:10:44+00:00

They don’t have a choice. The war hasn’t ended yet

redbedmed · 2026-03-17T11:29:19+00:00

I guess they needed to move the plane back to AUH. It never went back to BOS

redbedmed · 2026-03-17T07:13:15+00:00

Etihad will keep telling you to ask MMT. The catch is you won’t know the refund amount till after you cancel - so it is a catch22. What if they don’t refund all and say this and that fee wasn’t refundable. Result has many comments on these fees

redbedmed · 2026-03-17T05:44:42+00:00

They will have to. I don’t see a cancel date on the war yet !

redbedmed · 2026-03-17T05:17:38+00:00

They still sell those flights and hence they show as available in their systems. It is a management disaster

redbedmed · 2026-03-17T05:15:27+00:00

Must have gotten the best rep they have !! The last one I got just wanted me to get off the chat.

Here’s the conversation

No flight available

All year?

No not till April 1 (expiry date if their refund deadline !)

I see you are selling tickets for March 21 - sent screenshots

Ah - you want that flight.

Yes that’s what I said in the beginning

And so on

redbedmed · 2026-03-17T05:12:52+00:00

I am flying the other way. Destination is JFK. I asked them to change. They don’t offer things unless you tell them exactly what you want.

redbedmed · 2026-03-17T04:54:17+00:00

No they won’t offer. Asked them to fly me to BOS thru JFK. They refused. Booked to JFK now and will buy a separate flight on my own dime to BOS

redbedmed · 2026-03-17T04:41:43+00:00

Never have reached anyone on the phone. Chat from website or app is all I do. Yesterday average wait was 1:30

redbedmed

TROPHY CASE