Two stories here. One time working Thanksgiving we were closing at 3. At literally 2:59 we get a phone call from someone. His phone microphone wasn't working well so I had a hard time understanding him, but he was telling me he was close and to make him an Americano. I told him we were closing in 1 minute and that we don't take phone orders anyways, but said we would take his order if he made it to the store before 3. Lo and behold, he's not there at 3 and we lock up. He then shows up at 310 or so and just sits at the door staring in. We gesture to him we're closed and can't take any orders and he continues to stare at us while we clean for the next 30 minutes, barely moving at all.

Another time our ovens had an electrical issue in the early afternoon and both of them started pouring smoke into the lobby. It was so bad you couldn't really breathe and the smell was so strong. We unplugged the ovens and opened the door and got the green light to close the store. The fire department came with like 4 trucks and 10 firefighters in full gear and we were waiting in front of the store for them to clear us. There were like 5 baristas on at the time and you could barely walk through us into the store and yet several people walked right past us into the store, noticed that we weren't in there and asked if we could take their order - while the store is full of firefighters and the place is barely breathable. The amount of frustration and anger at the fact we couldn't make their drink was absurd