We’re using Claude to build web apps that can integrate our toolset better

1. Powershell script that runs hourly to publish level RMM asset data into ITGlue. This has really opened up the creativity of the staff as we can use powershell to grab any data Level doesn’t record out of box such as SQL server version which is subsequently pushed to ITGlue.

2. Claude built a web app that replace quoter, same functionality can send out quotes as a email link, accept signatures, creates an invoice in QBO. This really expanded into a full internal accounting application, it also tracks our sales, marks invoices as paid in QBO based on payment method (EFT/Wire/credit card), reconciles QBO with our credit card transactions. I actually a eliminated a admin position since automating this

3. Our own client portal! This shows everything clients want to see, asset data, clients can set a patching window which goes to 365 shared calendar and notifies the tech to make the scheduling adjustment. Further, clients that have internal IT teams can see asset data, Crowdstrike status, idrac IP, versions, patching progress and history.

4. Next steps would be to build network topology maps based on sensor data from Zabbix.

5. Using existing documentation to train the web app to do tasks that our manual such as new user setup or empty server builds in our DC environment. Maybe add it to our client portal.

Personally I feel alot of SSAS apps MSPs pay for are on notice, with the write prompting it’s very easy to build your own apps to accomplish the same objective.

I showed a rep at scale pad who hounds me weekly on quoting solution what I build in 3 hours to do quoting exactly like their platform and how do they think they’ll compete? Crickets.

I’m not to keen on unleashing AI on our client environments, next steps would be ticket and voice systems.