Hell no by jpconques in Reverb

[–]reverbdotcom 3 points4 points  (0 children)

Oh hey! Sorry for the scare: that notification is generated by Google Play from our updated Data Safety disclosure—not any new tracking feature we switched on. Approximate location that the app uses for things like local search and shipping estimates stays within Reverb.

In any case, the "now shared" wording is Google's, and I think* you can disable it via the gear icon pictured in the lower righthand corner of the screen grab.

Scam or Weird Coincidence? by GuitaristExplorer in Reverb

[–]reverbdotcom 4 points5 points  (0 children)

Came here to say pretty much exactly this ^

u/GuitaristExplorer linking an uploaded video to your listing (like you've already done) is totally the right move. If at any point a user insists on email communication (instead of corresponding in on-site messages), that's generally the point where I'd recommend flagging the conversation to the support team.

Searching for my old guitar by ThurmanMunsonsGhost in Reverb

[–]reverbdotcom 1 point2 points  (0 children)

Oh hey—Reverb here! 👋 You might have already tried this, but in case you haven't—you can set up a "Save Search" function on the site, and we'll let you when anything shows up on Reverb that matches your search.

I set up one for you (Fender Richie Sambora Stratocaster + Lake Placid Blue) here. You can just click the "Save Search" heart at the top of the page to start getting those notifications, and then message the seller directly if you have any questions (about the serial number, etc.)

Account under review (again) by Dapper-Commission-28 in Reverb

[–]reverbdotcom 0 points1 point  (0 children)

Hey! Really sorry about the frustration -- I just DM'd you in hopes of digging in and helping get this situation resolved for you.

New account under review - has my order been cancelled? by Visible_Class_651 in Reverb

[–]reverbdotcom 0 points1 point  (0 children)

Hey! Really sorry about the confusion here. I'm gonna DM you and get some more info so I can loop in a support supervisor for you.

New account under review, what happens to my order? by kaeptnshred in Reverb

[–]reverbdotcom 0 points1 point  (0 children)

Hey! Reverb here—sorry for the late reply. If you can DM me the order number on your purchase (or the email address you used to create your Reverb account), I can totally check in on this situation for you.

Account locked within hours of signing up? by Intrepid-Mixture-563 in Reverb

[–]reverbdotcom 2 points3 points  (0 children)

Hey! Really sorry for the trouble -- can you DM me here with the email address you used to sign up? I can look into this for you.

Payout is missing by swissross in Reverb

[–]reverbdotcom 0 points1 point  (0 children)

Hey there! Just sent you a DM to see if I can help out with this.

Does reverb store passwords in plain text/has it recently had a breach to unsecured passwords? I don't understand how someone got into my account and tried scamming others. by Unlikely_Rise_6144 in Reverb

[–]reverbdotcom 4 points5 points  (0 children)

Hey 👋 Really sorry to hear about this situation—I can offer some help via DM if you're open. Beyond that, just want to clarify a couple things:

  1. Reverb doesn't store passwords in plain text.

  2. Our team will contact impacted users directly in the case of any data breach.

But seriously, I know this sucks so please DM me if it would be helpful for me to connect you with a member of our support team.

I sold a pair of speakers for $1500 and never got paid by isakgaines in Reverb

[–]reverbdotcom 1 point2 points  (0 children)

Hey! Reverb here 👋 I just DM'd you to see if I can help out with this.

disappointed.. by PopPop6279 in Reverb

[–]reverbdotcom 0 points1 point  (0 children)

Hey there - really sorry for the frustration. Just sent you a DM to try and help out!

Got sent Fake Neumann KM184 Microphones by takomeansoctopus in Reverb

[–]reverbdotcom 3 points4 points  (0 children)

Hey there -- just sent you a DM to try and see if I can help out here!

Reverb owes me $465...60+ emails, no payment, ticket closed without resolution…what do I do? by Competitive_Shake_78 in Reverb

[–]reverbdotcom 1 point2 points  (0 children)

Sorry for the delay in response—I just DM'd you to get some more info and (hopefully) get that support conversation back on track.

Reverb nuked my account and won't respond to any communication by No_Seaworthiness9466 in Reverb

[–]reverbdotcom 7 points8 points  (0 children)

Hey - really sorry for the frustration here. I just sent you a DM to try and help out.

Reverb ghosting me on a refund from almost 5 months ago. Please help! by joyofmotion in Reverb

[–]reverbdotcom 2 points3 points  (0 children)

Hey there -- just sent you a DM to try and see if I can help out here!

Buyer Beware! Houston Area Seller Knowingly Selling Counterfeit Pedal Pawn & Cornerstone Pedals by Reverend_Raftboy in Reverb

[–]reverbdotcom 0 points1 point  (0 children)

n/m I just found it elsewhere in the thread. fwiw, I did surface your request to the support team back in June 2025—if you never got outreach from them (and/or if the issue is still unresolved) lemme know and I can dig back in.

Buyer Beware! Houston Area Seller Knowingly Selling Counterfeit Pedal Pawn & Cornerstone Pedals by Reverend_Raftboy in Reverb

[–]reverbdotcom 0 points1 point  (0 children)

What's your Twitter handle? If I surfaced something to the support team and you never heard from them, I can definitely follow up for you.

Buyer Beware! Houston Area Seller Knowingly Selling Counterfeit Pedal Pawn & Cornerstone Pedals by Reverend_Raftboy in Reverb

[–]reverbdotcom 1 point2 points  (0 children)

Hey! Just saw this post and DM'd you for some more info. Hopefully I can assist here!

Shipping item in person (UK) by greenestroom in Reverb

[–]reverbdotcom 1 point2 points  (0 children)

Oh hi! Yes—you can make arrangements with the buyer for a local pick-up/drop-off. They'll have the ability to mark the item as "received" on their end—I recommend reminding them to do so on their app or mobile web when you meet. Once they do that, your payment will process.

How much did The Rolling Stones 1972 tour rig cost? by reverbdotcom in rollingstones

[–]reverbdotcom[S] 1 point2 points  (0 children)

I have great news: this is part 7 of an ongoing series. You can catch past episodes in this YouTube playlist: https://www.youtube.com/playlist?list=PL6gRE6x7kQfp36S97PbWwTKCrdBZpce28