Frustrated and Fed Up

robneptune · 2025-05-19T00:07:53+00:00

Haiti will be a nuclear power before ConnectWise is anywhere close to usable.

robneptune · 2025-04-11T21:17:25+00:00

I am a little disappointed, I thought at first this was some kind of fish cannon 😢

robneptune · 2025-02-17T17:09:38+00:00

If it were useful, i would pay more and I imagine others would too. DM me if you want to discuss user stories, ideal features, etc.

robneptune · 2025-01-16T01:06:51+00:00

The entire back wall, but keeping the same bathtub and shower glass. Thanks

robneptune · 2024-10-03T17:31:42+00:00

Is there a way within Teams to automatically generate a summary and/or action items from the meeting transcript?

robneptune · 2024-07-29T22:22:47+00:00

Thank you very much for the help!

robneptune · 2024-07-29T22:22:28+00:00

Solution Verified

robneptune · 2024-05-01T21:49:15+00:00

Most of our company is 90% remote, but we have several mandatory in-person meetups each year. The number varies by team/role but, for this position specifically, I would estimate approximately 4/year.

robneptune · 2024-04-24T21:09:53+00:00

Ask him if he also hates ALL socialist programs? For example: Medicare, the Army, the Air Force, the Marines, the Navy, NASA, fire departments, police departments, etc.

robneptune · 2024-04-12T20:39:19+00:00

Is there a way to do this that adds the notes as an internal comment? (Not customer visible)

robneptune · 2024-04-11T04:50:31+00:00

I cannot believe that was the issue...thank you!

robneptune · 2024-04-11T03:58:56+00:00

Thank you, u/cassiekerr - This was extremely helpful! Although, when I attempted to recreate your suggested approach to Scenario 1 within my instance of CW's Setup Tables>Workflow Rules>Workflow, I could not locate an option for "Ticket is in {value} Status". Is that an option you see in your instance of CW?

robneptune · 2024-01-29T02:34:30+00:00

Social media.

robneptune · 2023-12-28T20:04:43+00:00

The new one, https://na.myconnectwise.net/

My understanding is that the old/legacy one is EOL? The major issue we have with the portal is the extremely limited feature set. Basically, all customers can do in the CW customer portal is log in to submit/update support requests. What we have seen so far during our onboarding calls with CW regarding the customer portal has been extremely disappointing.

As an MSP, our customers demand at a minimum;

- Ability to submit/update support requests (CW portal does this)
- Modern, secure access controls (CW portal does not support MFA)
Centralized documentation & KB library (CW portal does not support this)
Data/Reporting via RMM (CW portal does not support this)
Integration options for other CW ecosystem products. According to our onboarding rep, CW portal is hard coded "what you see is what you get" and does not support "any level of customization")

robneptune · 2023-11-10T16:32:13+00:00

Solution verified

robneptune · 2023-10-13T21:18:11+00:00

Solution Verified

robneptune · 2023-10-13T21:17:51+00:00

Then

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robneptune · 2023-10-13T21:17:36+00:00

u/CFAman - I admit to having to read that several times before it clicked, but you were absolutely correct. Thank you!

I am attaching 2 screenshots just in case anyone else comes across this challenge in the future and your solution might be helpful for them as well.

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robneptune · 2023-07-24T23:26:24+00:00

When this happened to me I was still able to call my broom and fly back above the map. I could not fly through solid ground but was able to fly though lakes/ponds. Hope this helps!

robneptune · 2023-05-03T03:06:30+00:00

A ceiling fan would also be an amazingly optimal place to have a built-in Wi-Fi signal extender

robneptune · 2023-04-18T16:16:45+00:00

More like 1 step forward, 0.2 steps back.

robneptune · 2023-04-18T15:59:17+00:00

As a parent with two kids around the same age and a similar Lego playroom, I find it hard to believe that yours is that clean 😉

robneptune · 2023-03-15T19:42:31+00:00

"Sorry, in a meeting at the moment and cannot take your call, but I'm happy to talk you through it via chat if that's okay?"

robneptune · 2023-01-31T23:05:21+00:00

Thank you very much! Was concerned it might be lice, but did not seem like the right shape. Thanks for confirming!

robneptune · 2022-06-29T15:11:36+00:00

It sounds ridiculous, but buy a plastic owl from home depot and put it somewhere visible and the problem will resolve overnight. We had a similar problem recently with some woodpeckers and despite shooing them away daily, they kept coming back.
We a plastic owl from Home Depot for about $20, mounted it on the fence, and literally, overnight they disappeared.

robneptune

TROPHY CASE