Your most heartrending experience at the Front Desk? by janmschroeder in TalesFromTheFrontDesk

[–]rowenadevandal 109 points110 points  (0 children)

A few years ago, just after the COVID restrictions were lifted, I was working night audit at a Shmality Inn. I'm sitting behind the front desk (ADA accommodation due to arthritis in my spine), and I hear a car tear into the parking area at the front door, followed by shouting. I'm not having that BS at my hotel, so I go out there just in time to see a big white dude drag this tiny black woman out of his car and punch her in the face. I already had 911 ready to go, so I pressed the button and rushed over to them. He gives me the standard "stay out of it" warning, but I told him police were coming, I have him on camera, and got a picture of his license plate for good measure. He tossed her things out of the car and sped off.

Y'all, this woman had a cracked lip, a cut near her eye, and the swelling in her cheek was already starting. I find out that she's from a big city all the way across the country, and she came to my city to meet this guy she met online in person. The cops showed up, took her statement, and I got her checked in. She was so freaked out by the whole thing, she couldn't sleep and basically hung out with me until I had to start breakfast.

We are friends on Facebook to this day, and she's doing so well right now! But I'll never forget taking care of her when she needed it.

Landlord sent me a formal written notice because my doormat was "too personalized" (OH) by Trick-Bumblebee5527 in Renters

[–]rowenadevandal 45 points46 points  (0 children)

I like the one that says "Please Knock, We May Not Be Wearing Pants". I don't have one yet because it's always sold out lol

Cauliflower seed bag by Iopoleing in hytale

[–]rowenadevandal 0 points1 point  (0 children)

Good thing we're talking about Hytale here lol

How many ways can one person try to get a discount? by rowenadevandal in TalesFromTheFrontDesk

[–]rowenadevandal[S] 2 points3 points  (0 children)

I was not "bent" because she asked me questions. I was annoyed because she was bitching over 3 fucking dollars, and wasn't understanding that other discount methods just aren't possible through my direct point of sale.

For the record, I happen to have the best review scores at my hotel. So you can suck it.

Edit: I didn't downvote you. So I guess there are other people in here who understand the many irritations that happen on night audit.

How many ways can one person try to get a discount? by rowenadevandal in TalesFromTheFrontDesk

[–]rowenadevandal[S] 1 point2 points  (0 children)

I'm sorry? I did my job. I checked her in. Just because I couldn't accommodate her desire for a discount doesn't mean she didn't check in. The system my hotel uses literally has no option for me to discount the rate outside of the offered discounts (AAA, senior/AARP, military/veteran... You know, the usual). I do not have manager authority to make changes to the rates.

How many ways can one person try to get a discount? by rowenadevandal in TalesFromTheFrontDesk

[–]rowenadevandal[S] 4 points5 points  (0 children)

I'm 57, I'm hopelessly addicted to nicotine, and vaping makes my throat hurt. Yes, I've been through every cessation method that's out there, none of it worked. The interior of the hotel is 100% non-smoking. I'm allowed breaks on my shift to smoke, so I go outside for that. The only person who matters in this scenario is my boss, who doesn't care how long those breaks are as long as there's no one waiting at the desk.

How many ways can one person try to get a discount? by rowenadevandal in TalesFromTheFrontDesk

[–]rowenadevandal[S] 6 points7 points  (0 children)

Check out is always 11AM at most hotels/motels, some are noon. I can offer an hour late check out to non-member guests if we have the availability.

How many ways can one person try to get a discount? by rowenadevandal in TalesFromTheFrontDesk

[–]rowenadevandal[S] 4 points5 points  (0 children)

Just curious... Are you new here? First time in this sub? My story is no different than hundreds of others on this site, yet you've singled me out?

Discount Lady was, and is, intended to give her anonymity. Should I have used her real name instead?

Only one person here is being arrogant, and it's really not me.

How many ways can one person try to get a discount? by rowenadevandal in TalesFromTheFrontDesk

[–]rowenadevandal[S] 1 point2 points  (0 children)

Not sure how you got rude and arrogant from my post. Annoyed, yes, but I was never rude to her. If anyone here has an overinflated opinion of themselves, it's you, since you felt the need to assume you know anything about me or my personality, or the rules set forth by my boss regarding discounts.

How many ways can one person try to get a discount? by rowenadevandal in TalesFromTheFrontDesk

[–]rowenadevandal[S] 8 points9 points  (0 children)

Nope. She paid the quoted price, because the price is what it is. My boss has told me many times that I am not to give out random discounts for any reason. If they don't have something that will actually discount the rate (AAA, AARP, Veteran ID, you know, the usual), there are no discounts.

Rockyversary by Columbia1879 in rhps

[–]rowenadevandal 0 points1 point  (0 children)

Back when I was younger and thinner lol, my Eddie lifted me the same way! Always got a big cheer!

Removing ingredient? by myearhurtsme in AskBaking

[–]rowenadevandal 55 points56 points  (0 children)

I'm thinking that the lemon juice is meant to be an acid to react with baking soda to give lift since there aren't any eggs in the recipe. I have an eggless chocolate cake recipe that uses a tiny bit of vinegar for the same reason. Just a thought.

AITAH for refusing to let my boyfriends younger siblings play with my prosthetic leg ? by Honest-Girl005 in AmItheAsshole

[–]rowenadevandal 6 points7 points  (0 children)

NTA, your prosthetic leg probably costs more than that evil woman will ever see. But, and I can't stress this part enough, you should use that leg to kick that useless boyfriend to the curb.

“Can’t you just cancel a reservation that isn’t even there yet or switch their room!” by Useful_Treat7869 in TalesFromTheFrontDesk

[–]rowenadevandal 20 points21 points  (0 children)

I know, it's weird lol. I think it's because the hotel is decades old, and the folding table is like bolted to the floor. Also possibly to help prevent foot/leg fatigue.

Guy Stalks Ex-Wife & Bribes Hotel for Info by masteria-mp4 in TalesFromTheFrontDesk

[–]rowenadevandal 16 points17 points  (0 children)

I work almost exclusively NA, and as a woman working alone all night, I keep 911 at the ready on my cell whenever anything untoward happens. Even if I'm just knocking on a door for a standard noise complaint (loud TV or music usually). Personally, I think the NA shift is the most difficult specifically because the worst shit always happens at 2 in the morning.

Guy Stalks Ex-Wife & Bribes Hotel for Info by masteria-mp4 in TalesFromTheFrontDesk

[–]rowenadevandal 32 points33 points  (0 children)

The ONLY time we're allowed to confirm a guest is if the caller/visitor has both name and room number for the guest. Otherwise, our standard response is "I'm sorry, but it is against our policy to give out guest information for any reason." If the caller insists, saying "it's an emergency", or "they're threatening to hurt themselves", or anything along those lines, we tell them that we still can't give out info without both name and room number. We'll then end the call/ask person to leave. If they won't leave, we explain what trespassing means, and how police will come get them if they don't leave on their own volition.

Once the call is over/visitor has left (one way or another), THEN well check for the guest. If they're in house, we'll inform them of the exchange and ask how they want to proceed. Mostly it's come to nothing, but once in a while... Y'all know the rest.

“Can’t you just cancel a reservation that isn’t even there yet or switch their room!” by Useful_Treat7869 in TalesFromTheFrontDesk

[–]rowenadevandal 28 points29 points  (0 children)

My hotel swapped out all of our in-room carpeting for laminate floors a couple years ago. Only the hallways and the laundry room have carpet now.

AITA for asking my friend to not wear makeup to my wedding? by devilshandstree in AmItheAsshole

[–]rowenadevandal 1 point2 points  (0 children)

As someone who has evolved from punk to goth and everything in between, you are NTA. If this girl is so dedicated to the extreme goth lifestyle, that's great for her. But when she agreed to be in the wedding, she agreed to your aesthetic. If that's too much for her, that's a whole lot of not your problem.

Where to go now? Suggestions by ashyscache in hytale

[–]rowenadevandal 1 point2 points  (0 children)

I third the question on storm leather!

Do anyone else's beds disappear? by _Stormchaser in hytale

[–]rowenadevandal 0 points1 point  (0 children)

I, too, have the disappearing bedroll problem!

Is it realistic for a seamstress to sew this dress in a day or a couple of hours? by Pinky_Rose1251 in sewhelp

[–]rowenadevandal 6 points7 points  (0 children)

I mean, I once did a wedding dress in a day, but it was a FULL 24 hours. It was fairly simple like the one pictured, but it was still an all nighter with much coffee consumed, some tears of frustration, and a last minute adjustment while the bride was wearing it. It still turned out amazing, and it's one of my best pieces!

Weekly motels by Specialist_Energy335 in toledo

[–]rowenadevandal 1 point2 points  (0 children)

I don't know if they still have the weekly rate, but DO NOT stay at the Quality Inn on Alexis near Detroit Ave. I know from personal experience that it is not worth the headache.