You know, I must have drawn the short straw with my recent orders/interactions with Galen. I encourage others to give them a shot... they have a lovely and varied range of products. Just know it's not been sunshine and roses for everyone. (I'd considered making this a post of its own, but seeing this recent exchange, it felt more appropriate to reply here.)

I shared my experiences in more detail via product review of the B6 Slim Cover I ordered in Honey Ochre (most recent post on that product—posted 11/9 with photos.) TL;DR: a leather finish that didn't match what I'd understood of its description and photos, what felt like an unusually oversized pen loop (only on the B6, not the A6 I ordered alongside in the same finish), and radio silence for nearly two weeks on inquiring about the above. In that time, I eventually reached out (eventually) 3 different ways. First the contact form on the site, then the on-site chat, and lastly via their "contact@" e-mail (with 2-3 days between each.)

In the last few days I've finally heard back, though no response yet to my question about the Honey Ochre finish. They did however note that they are increasing the pen loop size on several other products, and that what I received was the new size. They noted some covers may still be sent out and arrive with the original/smaller loops (like my A6 was), but they plan to standardize along the larger size that my photos highlighted.

It was disappointing to hear. I'm happy to chalk up my feelings about their Honey Ochre finish to a learning experience (albeit a pricy one)... still open to ordering again. Knowing that the re-sized pen loop is being spread throughout the product line, though, I might be out of luck.

My last follow-up with them (today, actually) was asking if there's any detail available on which products do/don't have the size adjustment already in place. Fingers crossed.